PayPal
Onboarding Manager, Customer Success Management
PayPal, Chicago, Illinois, United States, 60290
Onboarding Manager, Customer Success Management
Join PayPal to apply for the
Onboarding Manager, Customer Success Management
role. In this position you will act as a sophisticated thought partner, using specialized expertise to identify issues and recommend best practices that enhance the efficiency and effectiveness of the customer success and sales teams.
Responsibilities
Identify issues and recommend best practices to enhance the sales team’s efficiency and effectiveness.
Lead functional projects and programs, ensuring successful outcomes through effective coordination and collaboration.
Prepare detailed sales reports and presentations, offering valuable insights to support decision‑making.
Maintain strong relationships with clients, addressing their needs and ensuring satisfaction with PayPal’s offerings.
Foster a culture of continuous improvement within the customer success team, promoting professional development and growth.
Communicate onboarding strategy and outcomes effectively to executives and stakeholders, ensuring alignment and visibility of results.
Drive payments expertise to reduce friction in merchant onboarding, applying knowledge of workflows, compliance, and risk‑management tools.
Analyze onboarding performance and scale automation, using platforms such as Salesforce and Tableau to generate actionable insights.
Promote adoption of PayPal’s product ecosystem—including PPCP Full Stack, Braintree, Venmo, and Risk solutions—to maximize merchant value.
Accelerate time‑to‑value (TTV) through structured playbooks, automation strategies, and tailored onboarding for high‑value merchants.
Lead cross‑functional collaboration with Sales, Risk, Servicing, and Product teams to resolve bottlenecks and streamline go‑live.
Champion automation and innovation by advancing no‑touch onboarding models, AI‑driven workflows, and scalable process improvements.
Qualifications
Minimum of 8 years relevant experience and a Bachelor’s degree or equivalent experience.
Strong knowledge of payments and merchant onboarding ecosystems.
Demonstrated success in product adoption strategies.
Experience leading automation and process‑scaling initiatives in complex environments.
Ability to influence and collaborate across Sales Enablement, Risk, Product, and Servicing organizations.
Proven track record using Salesforce and Tableau to drive operational insights and decision‑making.
Benefits
Competitive salary ranging from $111,500 to $191,950 annually.
Annual performance bonus, equity, and medical, dental, vision, and other benefits. For more information, visit
PayPal Benefits .
Flexible work environment with a balanced hybrid model (3 days in the office, 2 days remote).
Health and life insurance, employee share options, and other wellness benefits. To learn more, visit
PayPal Benefits .
EEO Statement PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sexual orientation, or any other characteristic protected under applicable law. PayPal will provide reasonable accommodations for qualified individuals with disabilities.
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Onboarding Manager, Customer Success Management
role. In this position you will act as a sophisticated thought partner, using specialized expertise to identify issues and recommend best practices that enhance the efficiency and effectiveness of the customer success and sales teams.
Responsibilities
Identify issues and recommend best practices to enhance the sales team’s efficiency and effectiveness.
Lead functional projects and programs, ensuring successful outcomes through effective coordination and collaboration.
Prepare detailed sales reports and presentations, offering valuable insights to support decision‑making.
Maintain strong relationships with clients, addressing their needs and ensuring satisfaction with PayPal’s offerings.
Foster a culture of continuous improvement within the customer success team, promoting professional development and growth.
Communicate onboarding strategy and outcomes effectively to executives and stakeholders, ensuring alignment and visibility of results.
Drive payments expertise to reduce friction in merchant onboarding, applying knowledge of workflows, compliance, and risk‑management tools.
Analyze onboarding performance and scale automation, using platforms such as Salesforce and Tableau to generate actionable insights.
Promote adoption of PayPal’s product ecosystem—including PPCP Full Stack, Braintree, Venmo, and Risk solutions—to maximize merchant value.
Accelerate time‑to‑value (TTV) through structured playbooks, automation strategies, and tailored onboarding for high‑value merchants.
Lead cross‑functional collaboration with Sales, Risk, Servicing, and Product teams to resolve bottlenecks and streamline go‑live.
Champion automation and innovation by advancing no‑touch onboarding models, AI‑driven workflows, and scalable process improvements.
Qualifications
Minimum of 8 years relevant experience and a Bachelor’s degree or equivalent experience.
Strong knowledge of payments and merchant onboarding ecosystems.
Demonstrated success in product adoption strategies.
Experience leading automation and process‑scaling initiatives in complex environments.
Ability to influence and collaborate across Sales Enablement, Risk, Product, and Servicing organizations.
Proven track record using Salesforce and Tableau to drive operational insights and decision‑making.
Benefits
Competitive salary ranging from $111,500 to $191,950 annually.
Annual performance bonus, equity, and medical, dental, vision, and other benefits. For more information, visit
PayPal Benefits .
Flexible work environment with a balanced hybrid model (3 days in the office, 2 days remote).
Health and life insurance, employee share options, and other wellness benefits. To learn more, visit
PayPal Benefits .
EEO Statement PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sexual orientation, or any other characteristic protected under applicable law. PayPal will provide reasonable accommodations for qualified individuals with disabilities.
#J-18808-Ljbffr