PayPal
Company Overview
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. Role Summary
Onboarding Manager, Customer Success Management will be a sophisticated thought partner using specialized expertise to identify issues and recommend best practices. Your role focuses on enhancing the efficiency and effectiveness of the sales team, managing sales data, preparing reports, coordinating with various departments, and ensuring smooth communication between the sales team and clients. Essential Responsibilities
Identify issues and recommend best practices to enhance sales team efficiency and effectiveness. Lead functional projects and programs, ensuring successful outcomes through effective coordination and collaboration. Prepare detailed sales reports and presentations, offering valuable insights to support decision-making. Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction with PayPal's offerings. Foster a culture of continuous improvement within the customer success team, promoting professional development and growth. Additional Responsibilities and Preferred Qualifications
Communicate onboarding strategy and outcomes effectively to executives and stakeholders, ensuring alignment, influence, and visibility of results. Drive payments expertise to reduce friction in merchant onboarding, applying knowledge of workflows, compliance, and risk management tools. Analyze onboarding performance and scale automation, using platforms such as Salesforce and Tableau to generate actionable insights. Promote adoption of PayPal’s product ecosystem, including PPCP Full Stack, Braintree, Venmo, and Risk solutions, to maximize merchant value. Accelerate time-to-value (TTV) through structured playbooks, automation strategies, and tailored onboarding for high-value merchants. Lead cross-functional collaboration with Sales, Risk, Servicing, and Product teams to resolve bottlenecks and streamline go‑live. Champion automation and innovation by advancing no‑touch onboarding models, AI‑driven workflows, and scalable process improvements. Qualifications
Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience. Strong knowledge of payments and merchant onboarding ecosystems. Demonstrated success in product adoption strategies. Experience leading automation and process‑scaling initiatives in complex environments. Ability to influence and collaborate across Sales Enablement, Risk, Product, and Servicing organizations. Proven track record using Salesforce and Tableau to drive operational insights and decision‑making. Benefits
PayPal offers a flexible hybrid work model with 3 days in the office and 2 days remote, comprehensive health and life insurance, employee share options, and support for financial, physical, and mental well‑being. Diversity and Inclusion
PayPal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sexual orientation, gender identity, or any other characteristic protected by law. PayPal will provide reasonable accommodations for qualified individuals with disabilities.
#J-18808-Ljbffr
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. Role Summary
Onboarding Manager, Customer Success Management will be a sophisticated thought partner using specialized expertise to identify issues and recommend best practices. Your role focuses on enhancing the efficiency and effectiveness of the sales team, managing sales data, preparing reports, coordinating with various departments, and ensuring smooth communication between the sales team and clients. Essential Responsibilities
Identify issues and recommend best practices to enhance sales team efficiency and effectiveness. Lead functional projects and programs, ensuring successful outcomes through effective coordination and collaboration. Prepare detailed sales reports and presentations, offering valuable insights to support decision-making. Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction with PayPal's offerings. Foster a culture of continuous improvement within the customer success team, promoting professional development and growth. Additional Responsibilities and Preferred Qualifications
Communicate onboarding strategy and outcomes effectively to executives and stakeholders, ensuring alignment, influence, and visibility of results. Drive payments expertise to reduce friction in merchant onboarding, applying knowledge of workflows, compliance, and risk management tools. Analyze onboarding performance and scale automation, using platforms such as Salesforce and Tableau to generate actionable insights. Promote adoption of PayPal’s product ecosystem, including PPCP Full Stack, Braintree, Venmo, and Risk solutions, to maximize merchant value. Accelerate time-to-value (TTV) through structured playbooks, automation strategies, and tailored onboarding for high-value merchants. Lead cross-functional collaboration with Sales, Risk, Servicing, and Product teams to resolve bottlenecks and streamline go‑live. Champion automation and innovation by advancing no‑touch onboarding models, AI‑driven workflows, and scalable process improvements. Qualifications
Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience. Strong knowledge of payments and merchant onboarding ecosystems. Demonstrated success in product adoption strategies. Experience leading automation and process‑scaling initiatives in complex environments. Ability to influence and collaborate across Sales Enablement, Risk, Product, and Servicing organizations. Proven track record using Salesforce and Tableau to drive operational insights and decision‑making. Benefits
PayPal offers a flexible hybrid work model with 3 days in the office and 2 days remote, comprehensive health and life insurance, employee share options, and support for financial, physical, and mental well‑being. Diversity and Inclusion
PayPal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sexual orientation, gender identity, or any other characteristic protected by law. PayPal will provide reasonable accommodations for qualified individuals with disabilities.
#J-18808-Ljbffr