Safeway
Overview
Join to apply for the
Service & Delivery Technician III
role at
Safeway . About The Company: Albertsons Companies is at the forefront of the revolution in retail. Our focus is on innovation, building belonging through our culture, and a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. We offer a hybrid work environment with Presence with a Purpose, allowing flexibility between remote work and office time. $2000 Signing Bonus What You Will Be Doing
As a
Service & Delivery Technician III , you will support our retail stores in and around the Fairfield, CA region as part of Zone 6. Zone 6 runs from Davis, across to Healdsburg, down to San Francisco, up to Benicia. You will repair devices such as Self-Checkout systems, counter scales, checkstand scales, point-of-sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. You will assist with deploying new and replacement hardware in the field. You will visit retail stores and backstage facilities to address open IT issues on-site and support remotely where possible. Main Responsibilities Support standard hardware platforms and systems installed throughout Safeway backstage facilities. Repair approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment. Provide network and remote connectivity (hardware/software) support. Installation of new hardware and software. Provide customers with IT support; meet goals for service level agreements. Interface with all Corporate IT groups for on-site support and technology resolutions. Adhere to repair standards and service levels established. What We Are Searching For
We believe the successful candidate has these qualifications and experience: High school graduate; AA/AS/BA/BS degree preferred or 3+ years of technical/training/hardware certifications preferred. Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred. 2+ years’ retail business experience preferred. 2+ years’ experience with retail store systems, technology systems and hardware preferred. 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred. 2+ years’ experience in desktop support. Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high-pressure issues/situations (for remote locations). Excellent communication and interpersonal skills with the ability to present technical information clearly. Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications. iOS and Android knowledge. Ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions. Ability to work independently and as a strong collaborative partner in a matrixed organization. Ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision. Understanding of how hardware/software systems inter-relate. Must be able to lift up to 50 pounds of equipment and perform equipment installs that involve twisting and turning. Must have a good, safe driving record and a vehicle. Solid mechanical skills. Flexibility to work a variety of shifts - day, evening and overnight in a 24/7 on-call support capacity. Strong sense of urgency, business ethics, dependability and follow through. Compensation: The hourly range is $26.57 to $34.53. Starting salary will vary based on location, experience, and qualifications, with potential flexibility for exceptional candidates. What is it like at Albertsons?
Our 290,000 associates are dedicated to great service and building lasting relationships with customers. We focus on innovation and continually enhancing our digital and product offerings to meet customer needs wherever they are. A copy of the full job description can be made available to you. Additional job details: Seniority level – Mid-Senior level; Employment type – Full-time; Job function – Information Technology; Industry – Retail.
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Join to apply for the
Service & Delivery Technician III
role at
Safeway . About The Company: Albertsons Companies is at the forefront of the revolution in retail. Our focus is on innovation, building belonging through our culture, and a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. We offer a hybrid work environment with Presence with a Purpose, allowing flexibility between remote work and office time. $2000 Signing Bonus What You Will Be Doing
As a
Service & Delivery Technician III , you will support our retail stores in and around the Fairfield, CA region as part of Zone 6. Zone 6 runs from Davis, across to Healdsburg, down to San Francisco, up to Benicia. You will repair devices such as Self-Checkout systems, counter scales, checkstand scales, point-of-sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. You will assist with deploying new and replacement hardware in the field. You will visit retail stores and backstage facilities to address open IT issues on-site and support remotely where possible. Main Responsibilities Support standard hardware platforms and systems installed throughout Safeway backstage facilities. Repair approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment. Provide network and remote connectivity (hardware/software) support. Installation of new hardware and software. Provide customers with IT support; meet goals for service level agreements. Interface with all Corporate IT groups for on-site support and technology resolutions. Adhere to repair standards and service levels established. What We Are Searching For
We believe the successful candidate has these qualifications and experience: High school graduate; AA/AS/BA/BS degree preferred or 3+ years of technical/training/hardware certifications preferred. Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred. 2+ years’ retail business experience preferred. 2+ years’ experience with retail store systems, technology systems and hardware preferred. 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred. 2+ years’ experience in desktop support. Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high-pressure issues/situations (for remote locations). Excellent communication and interpersonal skills with the ability to present technical information clearly. Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications. iOS and Android knowledge. Ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions. Ability to work independently and as a strong collaborative partner in a matrixed organization. Ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision. Understanding of how hardware/software systems inter-relate. Must be able to lift up to 50 pounds of equipment and perform equipment installs that involve twisting and turning. Must have a good, safe driving record and a vehicle. Solid mechanical skills. Flexibility to work a variety of shifts - day, evening and overnight in a 24/7 on-call support capacity. Strong sense of urgency, business ethics, dependability and follow through. Compensation: The hourly range is $26.57 to $34.53. Starting salary will vary based on location, experience, and qualifications, with potential flexibility for exceptional candidates. What is it like at Albertsons?
Our 290,000 associates are dedicated to great service and building lasting relationships with customers. We focus on innovation and continually enhancing our digital and product offerings to meet customer needs wherever they are. A copy of the full job description can be made available to you. Additional job details: Seniority level – Mid-Senior level; Employment type – Full-time; Job function – Information Technology; Industry – Retail.
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