Safeway
About The Company
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw\'s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci\'s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. We offer a hybrid work environment between remote work and office time, called Presence with a Purpose, empowering teams to decide what works best for them. Bring your flavor. Building the future of food and well-being starts with you. Join our team and bring your best self to the table. What You Will Be Doing
As a Service & Delivery Technician III, you will support our retail stores in and around the Fairfield, CA region, as part of our Zone 6 team. Zone 6 runs from Davis, across to Healdsburg, down to San Francisco, up to Benicia. In zone 6, there are two other technicians as part of the zone. Our technicians repair devices such as Self-Checkout systems, counter scales, checkstand scales, point-of-sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. You will also assist with deploying new and replacement hardware into the field. You will visit retail stores and backstage facilities to address open IT issues on-site and support these facilities remotely where possible. Main Responsibilities
Support standard hardware platforms and systems installed throughout Safeway backstage facilities. Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout and point-of-sale equipment. Provide network and remote connectivity (hardware/software) support. Install new hardware and software. Provide customers with IT support; meet goals for service level agreements. Interface with Corporate IT groups for on-site support and technology resolutions. Adhere to repair standards and service levels established. What We Are Searching For
We believe the successful candidate has these qualifications and experience: High school graduate; AA/AS/BA/BS degree preferred or 3+ years of technical training or hardware certifications preferred. Information Technology project implementation exposure with 5+ years of technical systems and 2+ years of technical support experience preferred. 2+ years’ retail business experience preferred. 2+ years’ experience with retail store systems, technology systems and hardware preferred. 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred. 2+ years’ experience in desktop support. Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high-pressure issues/situations (for remote locations). Excellent communication and interpersonal skills with the ability to present technical information clearly. Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications. iOS and Android knowledge. Demonstrated ability to follow instructions, define problems, collect data, establish facts, and draw valid conclusions. Ability to work independently and collaboratively in a matrixed organization. Ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision. Understanding of how hardware/software systems inter-relate. Must be able to lift up to 50 pounds of equipment; some twisting and turning with equipment installs. Good driving record and own a vehicle. Solid mechanical skills. Flexibility to work a variety of shifts—including day, evening, and overnight in a 24/7 on-call support capacity. Strong sense of urgency, business ethics, dependability and follow-through. The hourly range is $26.57 to $34.53. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Retail Location: San Francisco, CA Typical posting dates vary; refer to the posting for current status.
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Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw\'s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci\'s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. We offer a hybrid work environment between remote work and office time, called Presence with a Purpose, empowering teams to decide what works best for them. Bring your flavor. Building the future of food and well-being starts with you. Join our team and bring your best self to the table. What You Will Be Doing
As a Service & Delivery Technician III, you will support our retail stores in and around the Fairfield, CA region, as part of our Zone 6 team. Zone 6 runs from Davis, across to Healdsburg, down to San Francisco, up to Benicia. In zone 6, there are two other technicians as part of the zone. Our technicians repair devices such as Self-Checkout systems, counter scales, checkstand scales, point-of-sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. You will also assist with deploying new and replacement hardware into the field. You will visit retail stores and backstage facilities to address open IT issues on-site and support these facilities remotely where possible. Main Responsibilities
Support standard hardware platforms and systems installed throughout Safeway backstage facilities. Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout and point-of-sale equipment. Provide network and remote connectivity (hardware/software) support. Install new hardware and software. Provide customers with IT support; meet goals for service level agreements. Interface with Corporate IT groups for on-site support and technology resolutions. Adhere to repair standards and service levels established. What We Are Searching For
We believe the successful candidate has these qualifications and experience: High school graduate; AA/AS/BA/BS degree preferred or 3+ years of technical training or hardware certifications preferred. Information Technology project implementation exposure with 5+ years of technical systems and 2+ years of technical support experience preferred. 2+ years’ retail business experience preferred. 2+ years’ experience with retail store systems, technology systems and hardware preferred. 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred. 2+ years’ experience in desktop support. Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high-pressure issues/situations (for remote locations). Excellent communication and interpersonal skills with the ability to present technical information clearly. Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications. iOS and Android knowledge. Demonstrated ability to follow instructions, define problems, collect data, establish facts, and draw valid conclusions. Ability to work independently and collaboratively in a matrixed organization. Ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision. Understanding of how hardware/software systems inter-relate. Must be able to lift up to 50 pounds of equipment; some twisting and turning with equipment installs. Good driving record and own a vehicle. Solid mechanical skills. Flexibility to work a variety of shifts—including day, evening, and overnight in a 24/7 on-call support capacity. Strong sense of urgency, business ethics, dependability and follow-through. The hourly range is $26.57 to $34.53. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Retail Location: San Francisco, CA Typical posting dates vary; refer to the posting for current status.
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