Safeway
PC Technician III for Service and Delivery
Safeway, Falls Church, Virginia, United States, 22042
PC Technician III for Service and Delivery
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PC Technician III for Service and Delivery
role at
Safeway
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About The Company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci’s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
What You Will Be Doing As a Service & Delivery Technician III, you will support our retail stores and backstage facilities located in McLean, Arlington, and Falls Church, VA. You will repair devices such as Self‑Checkout, counter scales, check stand, POS printers, registers, Lexmark printers, iPads, eCommerce picking devices, desktops/laptops, and network servers. You will also assist with deploying new and replacement hardware into the field.
You will visit our retail stores and backstage in McLean A facilities to address any open IT issues that need on‑site assistance, as well as support these facilities remotely where possible.
Main Responsibilities
Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices, and retail locations.
Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi‑function printers, scales, iPads, eCommerce picking devices, self‑checkout and point‑of‑sale equipment.
Provide network and remote connectivity (hardware/software) support.
Installation of new hardware and software.
Provide customers with IT support; meet goals for service level agreements.
Interface with all Corporate IT groups for on‑site support and technology resolutions.
Adhere to repair standards and service levels established.
Drive required for this Zone Service Area.
Role includes up to 90% travel.
What We Are Searching For
High school graduate, AA/AS/BA/BS degree preferred or 3+ years technical/training/hardware certifications preferred.
Information Technology project implementation exposure with 5+ years technical systems and 2+ years technical support experience preferred.
2+ years retail business experience preferred.
2+ years’ experience with retail store systems, technology systems and hardware preferred.
2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high‑pressure issues/situations for remote locations.
Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
iOS and Android knowledge.
Self‑checkout experience is preferred.
Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
Understanding of how hardware/software systems inter‑relate.
Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
Must have a good, safe driving record. Must have a vehicle.
Solid mechanical skills.
Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on‑call support capacity.
Strong sense of urgency, business ethics, dependability and follow through.
Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269.
A copy of the full job description can be made available to you.
#J-18808-Ljbffr
PC Technician III for Service and Delivery
role at
Safeway
Be among the first 25 applicants. Get AI‑powered advice on this job and more exclusive features.
About The Company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci’s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
What You Will Be Doing As a Service & Delivery Technician III, you will support our retail stores and backstage facilities located in McLean, Arlington, and Falls Church, VA. You will repair devices such as Self‑Checkout, counter scales, check stand, POS printers, registers, Lexmark printers, iPads, eCommerce picking devices, desktops/laptops, and network servers. You will also assist with deploying new and replacement hardware into the field.
You will visit our retail stores and backstage in McLean A facilities to address any open IT issues that need on‑site assistance, as well as support these facilities remotely where possible.
Main Responsibilities
Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices, and retail locations.
Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi‑function printers, scales, iPads, eCommerce picking devices, self‑checkout and point‑of‑sale equipment.
Provide network and remote connectivity (hardware/software) support.
Installation of new hardware and software.
Provide customers with IT support; meet goals for service level agreements.
Interface with all Corporate IT groups for on‑site support and technology resolutions.
Adhere to repair standards and service levels established.
Drive required for this Zone Service Area.
Role includes up to 90% travel.
What We Are Searching For
High school graduate, AA/AS/BA/BS degree preferred or 3+ years technical/training/hardware certifications preferred.
Information Technology project implementation exposure with 5+ years technical systems and 2+ years technical support experience preferred.
2+ years retail business experience preferred.
2+ years’ experience with retail store systems, technology systems and hardware preferred.
2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high‑pressure issues/situations for remote locations.
Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
iOS and Android knowledge.
Self‑checkout experience is preferred.
Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
Understanding of how hardware/software systems inter‑relate.
Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
Must have a good, safe driving record. Must have a vehicle.
Solid mechanical skills.
Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on‑call support capacity.
Strong sense of urgency, business ethics, dependability and follow through.
Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269.
A copy of the full job description can be made available to you.
#J-18808-Ljbffr