Safeway
Service & Delivery Technician III
McLean, VA About The Company
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. $2000 Signing Bonus What You Will Be Doing
As a Service & Delivery Technician III, you will be supporting our retail stores & backstage facilities in McLean VA. You will repair devices such as Self‑Checkout’s, counter scales, checkstand scales, point‑of‑sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. You will also assist with deploying new & replacement hardware into the field and visit stores to address open IT issues on‑site and support facilities remotely where possible. Main Responsibilities
Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices and retail locations. Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi‑function printers, scales, iPads, eCommerce picking devices, self‑checkout & point‑of‑sale equipment. Provide network and remote connectivity (hardware/software) support. Installation of new hardware and software. Provide customers with IT support; meet goals for service level agreements. Interface with all Corporate IT groups for on‑site support and technology resolutions. Adhere to repair standards and service levels established. What We Are Searching For
High school graduate, AA/AS/BA/BS degree preferred or 3+ years’ technical/training/hardware certifications preferred. Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred. 2+ years retail business experience preferred. 2+ years’ experience with retail store systems, technology systems and hardware preferred. 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred. Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations). Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding. Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications. iOS and Android knowledge. Self‑checkout experience is preferred. Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions. Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization. Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision. Understanding of how hardware/software systems inter‑relate. Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs. Must have a good, safe driving record. Must have a vehicle. Solid mechanical skills. Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity. Strong sense of urgency, business ethics, dependability and follow through. What is it like at Albertsons?
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. A copy of the full job description can be made available to you.
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McLean, VA About The Company
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. $2000 Signing Bonus What You Will Be Doing
As a Service & Delivery Technician III, you will be supporting our retail stores & backstage facilities in McLean VA. You will repair devices such as Self‑Checkout’s, counter scales, checkstand scales, point‑of‑sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. You will also assist with deploying new & replacement hardware into the field and visit stores to address open IT issues on‑site and support facilities remotely where possible. Main Responsibilities
Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices and retail locations. Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi‑function printers, scales, iPads, eCommerce picking devices, self‑checkout & point‑of‑sale equipment. Provide network and remote connectivity (hardware/software) support. Installation of new hardware and software. Provide customers with IT support; meet goals for service level agreements. Interface with all Corporate IT groups for on‑site support and technology resolutions. Adhere to repair standards and service levels established. What We Are Searching For
High school graduate, AA/AS/BA/BS degree preferred or 3+ years’ technical/training/hardware certifications preferred. Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred. 2+ years retail business experience preferred. 2+ years’ experience with retail store systems, technology systems and hardware preferred. 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred. Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations). Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding. Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications. iOS and Android knowledge. Self‑checkout experience is preferred. Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions. Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization. Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision. Understanding of how hardware/software systems inter‑relate. Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs. Must have a good, safe driving record. Must have a vehicle. Solid mechanical skills. Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity. Strong sense of urgency, business ethics, dependability and follow through. What is it like at Albertsons?
Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. A copy of the full job description can be made available to you.
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