JPMorganChase
Branch Operations Lead - Noblesville/Fishers Area - Indy Northeast
JPMorganChase, Noblesville, Indiana, United States, 46060
Branch Operations Lead - Noblesville/Fishers Area - Indy Northeast
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, introducing clients to self-service options, and building lasting relationships. You will also review branch operations and keep the branch team informed about the latest policies and procedures, helping the branch meet and exceed control expectations and maintain a positive, professional environment. Job Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, adhering to bank policies and procedures. Introduce clients to the branch team, collaborating to deliver seamless service and assist with specialized financial needs to elevate the client experience. Simplify clients\' banking experience by sharing self-service options, enabling access to accounts anytime, day or night. Work with the Branch Manager to support all aspects of branch operations, including loss control, compliance, and audits, ensuring smooth and secure operations. Required Qualifications, Capabilities, And Skills
Adhere to policies, procedures, and regulatory banking requirements, ensuring smooth and efficient operations. Maintain attention to detail and stay organized to juggle multiple tasks effectively. Demonstrate leadership and operational proficiency to ensure transaction accuracy while thriving in a collaborative environment. Educate the branch team and partners, helping them stay connected and informed. Build meaningful connections with clients, educate them, and refer them to experts as needed. 1+ year of retail banking experience. High school degree, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement. Travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, and a range of benefits and programs to meet employee needs based on eligibility. These benefits include comprehensive health care coverage, retirement savings, and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of protected attributes and provide reasonable accommodations for religious practices, beliefs, mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
Our Equal Opportunity policy applies to all applicants and employees. We are committed to a diverse and inclusive workplace that supports all employees.
#J-18808-Ljbffr
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, introducing clients to self-service options, and building lasting relationships. You will also review branch operations and keep the branch team informed about the latest policies and procedures, helping the branch meet and exceed control expectations and maintain a positive, professional environment. Job Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, adhering to bank policies and procedures. Introduce clients to the branch team, collaborating to deliver seamless service and assist with specialized financial needs to elevate the client experience. Simplify clients\' banking experience by sharing self-service options, enabling access to accounts anytime, day or night. Work with the Branch Manager to support all aspects of branch operations, including loss control, compliance, and audits, ensuring smooth and secure operations. Required Qualifications, Capabilities, And Skills
Adhere to policies, procedures, and regulatory banking requirements, ensuring smooth and efficient operations. Maintain attention to detail and stay organized to juggle multiple tasks effectively. Demonstrate leadership and operational proficiency to ensure transaction accuracy while thriving in a collaborative environment. Educate the branch team and partners, helping them stay connected and informed. Build meaningful connections with clients, educate them, and refer them to experts as needed. 1+ year of retail banking experience. High school degree, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Complete the Branch Operations Lead Training Program before placement. Travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, and a range of benefits and programs to meet employee needs based on eligibility. These benefits include comprehensive health care coverage, retirement savings, and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of protected attributes and provide reasonable accommodations for religious practices, beliefs, mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
Our Equal Opportunity policy applies to all applicants and employees. We are committed to a diverse and inclusive workplace that supports all employees.
#J-18808-Ljbffr