TravelNet Solutions
Overview
Employer Industry: Hospitality Software Solutions
Salary up to $60,000
Full medical, dental, and vision coverage
Flexible Paid Time Off and a flexible work environment
Unlimited access to professional training and development
Opportunity to work with a talented, collaborative, and supportive team
Competitive wages with a $150 quarterly gift for personal use
Responsibilities
Serve as the first point of contact for customer support inquiries via phone, email, or chat
Provide quick and accurate resolutions to common technical issues, including troubleshooting and account management
Escalate complex issues to the Tier 2 team, ensuring proper documentation and communication
Manage and track support tickets to resolution, maintaining detailed records of customer interactions
Assist customers with product setup, onboarding, and basic configurations to ensure successful adoption
Qualifications
Experience with Track Bookkeeping
Previous experience in a customer or technical support role, preferably within a SaaS or technology-driven environment
Strong communication skills, with the ability to explain accounting and technical concepts clearly to non-technical customers
Familiarity with accounting principles and comfort assisting users with financial transactions
Strong problem-solving skills with excellent attention to detail and accuracy
Preferred Qualifications
Hospitality experience preferred
Experience supporting users with Trust or Escrow accounting processes, such as reconciliations and ledger management
#HospitalitySoftware #CustomerSupport #SaaS #CareerOpportunity #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Salary up to $60,000
Full medical, dental, and vision coverage
Flexible Paid Time Off and a flexible work environment
Unlimited access to professional training and development
Opportunity to work with a talented, collaborative, and supportive team
Competitive wages with a $150 quarterly gift for personal use
Responsibilities
Serve as the first point of contact for customer support inquiries via phone, email, or chat
Provide quick and accurate resolutions to common technical issues, including troubleshooting and account management
Escalate complex issues to the Tier 2 team, ensuring proper documentation and communication
Manage and track support tickets to resolution, maintaining detailed records of customer interactions
Assist customers with product setup, onboarding, and basic configurations to ensure successful adoption
Qualifications
Experience with Track Bookkeeping
Previous experience in a customer or technical support role, preferably within a SaaS or technology-driven environment
Strong communication skills, with the ability to explain accounting and technical concepts clearly to non-technical customers
Familiarity with accounting principles and comfort assisting users with financial transactions
Strong problem-solving skills with excellent attention to detail and accuracy
Preferred Qualifications
Hospitality experience preferred
Experience supporting users with Trust or Escrow accounting processes, such as reconciliations and ledger management
#HospitalitySoftware #CustomerSupport #SaaS #CareerOpportunity #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr