City of Baltimore
Unit Supervisor (NCS) - Mayor's Office of Employment Development
City of Baltimore, Baltimore, Maryland, United States, 21276
Overview
Unit Supervisor (NCS) - Mayor's Office of Employment Development Join to apply for the Unit Supervisor (NCS) - Mayor's Office of Employment Development role at City of Baltimore. Job Summary
This is a customer service position responsible for managing and supervising unit staff and ensuring compliance with policies and procedures. Key duties include the management of approximately 60 – 100 worksites employing 700 – 1,000 youth. Unit Supervisors are also responsible for identifying and developing work opportunities for youth, approving worksite applications, conducting visits, and facilitating program-related events. Essential Functions
Manage and supervise unit staff, ensuring adherence to policies and procedures. Lead and assist with trainings, meetings, and ongoing coaching for staff. Identify and recruit quality virtual and in-person work opportunities for youth Review and approve worksite applications, work plans, and job descriptions Assist youth and worksites with completion of YouthWorks application Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment. Coordinate and facilitate program-related events such as registration sessions, job fairs, community events, etc. Visit worksite locations to distribute YouthWorks materials Resolve, document, and file all youth and worksite concerns and issues Oversee and manage youth timesheet and payroll processing, and resolve payroll-related issues Communicate YouthWorks program information to youth, worksites, and other stakeholders Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity Perform other related work assignments as directed Minimum Qualifications
Experience: At least three years of experience working in the human services field with youth programs. At least three years of supervisory experience. At least three years of customer service experience. Additional Requirements
Ability to pass a mandatory criminal background check Valid driver’s license and access to a reliable personal vehicle to travel to partnering worksites and organizations Must be willing to use personal vehicle for the completion of assigned duties daily as needed. Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday Must be flexible to work some evening and weekend hours Licenses, Registrations, and Certificates
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit. Provisional driver’s license or learner permits are not acceptable. Note: You must upload a copy of your valid driver’s license with application at time of applying. Knowledge, Skills, & Abilities
Solid ability to operate Microsoft Office software Proficiency in virtual communications platforms (Microsoft Teams, Zoom, Google Meets, etc.) Ability to speak and converse with audiences of varying sizes in-person and virtually Solid data entry ability Solid time management skills to effectively manage multiple priorities Solid verbal and written communication skills Solid staff management skills Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality Solid skills to quickly evaluate service delivery issues and identify resolution Additional Information
Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint. Probation: All persons, including current City employees, selected for this position must complete a mandatory six-month probation. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
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Unit Supervisor (NCS) - Mayor's Office of Employment Development Join to apply for the Unit Supervisor (NCS) - Mayor's Office of Employment Development role at City of Baltimore. Job Summary
This is a customer service position responsible for managing and supervising unit staff and ensuring compliance with policies and procedures. Key duties include the management of approximately 60 – 100 worksites employing 700 – 1,000 youth. Unit Supervisors are also responsible for identifying and developing work opportunities for youth, approving worksite applications, conducting visits, and facilitating program-related events. Essential Functions
Manage and supervise unit staff, ensuring adherence to policies and procedures. Lead and assist with trainings, meetings, and ongoing coaching for staff. Identify and recruit quality virtual and in-person work opportunities for youth Review and approve worksite applications, work plans, and job descriptions Assist youth and worksites with completion of YouthWorks application Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment. Coordinate and facilitate program-related events such as registration sessions, job fairs, community events, etc. Visit worksite locations to distribute YouthWorks materials Resolve, document, and file all youth and worksite concerns and issues Oversee and manage youth timesheet and payroll processing, and resolve payroll-related issues Communicate YouthWorks program information to youth, worksites, and other stakeholders Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity Perform other related work assignments as directed Minimum Qualifications
Experience: At least three years of experience working in the human services field with youth programs. At least three years of supervisory experience. At least three years of customer service experience. Additional Requirements
Ability to pass a mandatory criminal background check Valid driver’s license and access to a reliable personal vehicle to travel to partnering worksites and organizations Must be willing to use personal vehicle for the completion of assigned duties daily as needed. Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday Must be flexible to work some evening and weekend hours Licenses, Registrations, and Certificates
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit. Provisional driver’s license or learner permits are not acceptable. Note: You must upload a copy of your valid driver’s license with application at time of applying. Knowledge, Skills, & Abilities
Solid ability to operate Microsoft Office software Proficiency in virtual communications platforms (Microsoft Teams, Zoom, Google Meets, etc.) Ability to speak and converse with audiences of varying sizes in-person and virtually Solid data entry ability Solid time management skills to effectively manage multiple priorities Solid verbal and written communication skills Solid staff management skills Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality Solid skills to quickly evaluate service delivery issues and identify resolution Additional Information
Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint. Probation: All persons, including current City employees, selected for this position must complete a mandatory six-month probation. Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
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