Crate and Barrel
Team Leader, Customer Experience & Outreach
Crate and Barrel, Tucson, Arizona, United States, 85718
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Team Leader, Customer Experience & Outreach
role at
Crate and Barrel . We’re looking for a driven professional with an inclusive mindset to lead a team focused on customer experience, outreach, and sales support. Under the direction of the Assistant Store Leader, Design & Trade, you will guide your team to meet daily sales goals and exceed customer expectations, maintain a visible presence on the sales floor, and coach associates to achieve top performance and development. Responsibilities
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader. Coach associates on exceptional performance and maintain a strong visible presence in the department/work area. Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable. Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state. Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store. Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors. What you'll bring to the table
Your sense of personal style with a discerning eye and passion for design and home furnishings Strong communication and interpersonal skills High school diploma/GED or equivalent We'd love to hear from you if you have
1+ years customer service or retail experience Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Retail Referrals increase your chances of interviewing at Crate and Barrel by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Team Leader, Customer Experience & Outreach
role at
Crate and Barrel . We’re looking for a driven professional with an inclusive mindset to lead a team focused on customer experience, outreach, and sales support. Under the direction of the Assistant Store Leader, Design & Trade, you will guide your team to meet daily sales goals and exceed customer expectations, maintain a visible presence on the sales floor, and coach associates to achieve top performance and development. Responsibilities
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader. Coach associates on exceptional performance and maintain a strong visible presence in the department/work area. Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable. Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state. Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store. Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors. What you'll bring to the table
Your sense of personal style with a discerning eye and passion for design and home furnishings Strong communication and interpersonal skills High school diploma/GED or equivalent We'd love to hear from you if you have
1+ years customer service or retail experience Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Retail Referrals increase your chances of interviewing at Crate and Barrel by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr