David's Bridal
Overview
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category and takes care of customers with one of the highest customer service scores in retail. We make dreams happen—apply today!
Role Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.
Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapt style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Maintain all service levels by being prepared, welcoming, meeting the needs and being there for all customers, including operational checklist tasks and addressing emotional and practical needs.
Provide an exceptional service experience to multiple customers at once and contribute to the store’s Five-Star Customer Service achievement.
Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
Communicate how alterations can play an important role in perfecting the dress for her event; promote all alteration services and personalization options.
Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
Maintain store standards to support a flawless shopping experience and comply with the Dress Code Policy.
Greets and escorts alterations customers to and from alterations appointments.
Inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
Maintain inventory management by processing special orders, pick-ups and ensuring first-quality standards for all merchandise.
Ensure alteration pricing aligns with company standards.
Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
Resolve customer service issues swiftly and in accordance with company guidelines.
Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
Maintain the alterations room so it remains clean and well-organized.
Perform duties and tasks as assigned by store management.
Physical Demands
Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; move throughout the store; talk to and hear customers.
Manual dexterity for non-selling responsibilities such as POS terminals, counting money, steaming garments, using computers and phones, sewing and fittings as needed.
Ability to lift/move up to 10 pounds and work with near/far vision for long periods.
Education & Credentials
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience, preferably in bridal and/or special occasion production
Prior experience with computerized POS system is a plus
Part Time Benefits Include
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discounts for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Company Statement Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve and to celebrate all forms of diversity. David’s Bridal encourages applications from all qualified candidates. We are committed to accommodating persons with disabilities; contact Human Resources for accommodation information during the application process.
Legal and Other Disclaimer: This description highlights the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive description of all duties. The starting rate of pay varies by position, location, training and experience. This base pay range is specific to the state this role is posted in and may not be applicable elsewhere.
#J-18808-Ljbffr
Role Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They are responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.
Responsibilities
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapt style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Maintain all service levels by being prepared, welcoming, meeting the needs and being there for all customers, including operational checklist tasks and addressing emotional and practical needs.
Provide an exceptional service experience to multiple customers at once and contribute to the store’s Five-Star Customer Service achievement.
Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
Communicate how alterations can play an important role in perfecting the dress for her event; promote all alteration services and personalization options.
Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
Maintain store standards to support a flawless shopping experience and comply with the Dress Code Policy.
Greets and escorts alterations customers to and from alterations appointments.
Inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Respond promptly to customer questions with product and service information.
Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
Maintain inventory management by processing special orders, pick-ups and ensuring first-quality standards for all merchandise.
Ensure alteration pricing aligns with company standards.
Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
Resolve customer service issues swiftly and in accordance with company guidelines.
Support all cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
Maintain the alterations room so it remains clean and well-organized.
Perform duties and tasks as assigned by store management.
Physical Demands
Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; move throughout the store; talk to and hear customers.
Manual dexterity for non-selling responsibilities such as POS terminals, counting money, steaming garments, using computers and phones, sewing and fittings as needed.
Ability to lift/move up to 10 pounds and work with near/far vision for long periods.
Education & Credentials
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment
Prior sewing experience, preferably in bridal and/or special occasion production
Prior experience with computerized POS system is a plus
Part Time Benefits Include
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early
Generous Team Member Discount After First Pay Period
Vision Care
Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury
401K Program
Discounts for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
Company Statement Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve and to celebrate all forms of diversity. David’s Bridal encourages applications from all qualified candidates. We are committed to accommodating persons with disabilities; contact Human Resources for accommodation information during the application process.
Legal and Other Disclaimer: This description highlights the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive description of all duties. The starting rate of pay varies by position, location, training and experience. This base pay range is specific to the state this role is posted in and may not be applicable elsewhere.
#J-18808-Ljbffr