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Southeastern Grocers

Fresh Manager

Southeastern Grocers, Orlando, Florida, us, 32885

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Southeastern Grocers Get AI-powered advice on this job and more exclusive features. Belonging and Diversity

- Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. Job Summary

Leads and manages Fresh department (Produce & Floral, Meat & Seafood, Deli & Bakery) operations and associates to execute company best practices to maximize sales and profitability. Creates a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. Increases customer confidence and loyalty by promoting clean, compliant and consistent operating conditions. Provides courteous and prompt service. Identifies talent and develops associates through proper training. This is a working manager position that requires a balance of physical labor, delegation, team building and leadership, planning, and administrative work. Key Performance Indicators

Overall Customer Satisfaction OSAT (Fresh) – Gauges the customer experience in assortment, cleanliness, freshness, staff friendliness and stock availability. On Shelf Availability – Ensures all processes are followed to allow customers to purchase their needs. Production Planning Compliance % – Positions the department for strong sales by providing good information into the system to extract the best data out of the system. Essential Responsibilities

Store Leadership

– Leads and empowers teams to deliver a great shopping experience in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment. Establishes and maintains professional relationships with customers, associates, schools, vendors, suppliers, and regulatory agencies. (30%) Fiscal Leadership

– Manages in-stock conditions, inventory, shrink, and expenses including labor and supply management. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Provides guidance in product and supply ordering, equipment setup, department organization and vendor assistance. (30%) Department Leadership

– Delegates authority, responsibility and accountability to department managers, trains and coaches on KPIs, product stocking, customer service, product knowledge, suggestive selling, safety and sanitation. Communicates progress and training needs. Ensures policies and health/safety codes are followed. (15%) Associate Leadership

– Supports hiring and onboarding, coaching, accountability, and adherence to employment laws and company policies. (15%) Safety and Compliance

– Adheres to regulatory requirements (food safety, USDA/COOL, DOA), handles recalls, maintains safety culture, ensures training and PPE, and reports hazards. (10%) Qualifications

Required Education

– High School Diploma or Equivalent Preferred Education

– Bachelor’s Degree in Business or related field Language(s) Required

– English Language(s) Preferred

– English and Spanish Relevant Experience

– Supervisory experience: 3-6 years minimum; 1-5 years minimum (depending on role) Knowledge, Skills & Abilities

– Authorization to work in the United States, pre-employment drug testing and background check, proficiency with store computer applications, strong interpersonal and communication skills, Food Safety Certification or ability to obtain within 180 days, high integrity and reliability, strong customer service skills. Environmental Factors

Retail - Location Management: Physical Demands include standing/walking, lifting up to 70 lbs, varying shifts, and exposure to indoor/outdoor conditions. Safety considerations include use of PPE and awareness of hazards. Equipment may include various store tools and department-specific equipment. Disclaimer: Performs other job-related duties as assigned. Seniority level

Mid-Senior level Employment type

Full-time Job function

Other Industries Retail

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