North Memorial Health
Registration Specialist - Emergency Care Center
North Memorial Health, Minneapolis, Minnesota, United States, 55400
Registration Specialist - Emergency Care Center
At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Benefits the North Way! As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits. Health & Welfare Benefit Packages 401k Retirement Match or Pension Plan, based on workgroup eligibility Generous Paid Time Off (PTO) Plans Adoption Reimbursement up to $3000 per child Child Care Discount Program with New Horizon 10% off weekly childcare tuition Education/Tuition Reimbursement 24/7 Fitness Center Access for all benefit eligible team members Commitment to Diversity, Equity & Inclusion At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. About This Position The Registration Specialist is responsible for greeting visitors/arriving customers, providing directions, and escorting customers and families to their destinations, as time permits. Concurrently the Registration Specialist is also responsible for accurately registering customers into the hospital system. Requirements Education
High school diploma or equivalent. Experience 6+ month’s clerical and/or customer service experience in a hospital, clinic or physician’s office. 1+ years’ scheduling or registration experience in a hospital, clinic, or physician’s office preferred. Strong knowledge of medical terminology. Strong problem solving and critical thinking skills. Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members. Effective planning, organizational and detail-oriented skills. Solid PC skills to include MS applications, Internet, etc. Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience. Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others. Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations. Ability to maintain quality, safety, and infection control standards. Must be able to read, write and speak effectively in English. The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. Work Group: Maple Grove Hours per two week pay period: 48 Shift: Evening/Night 8 & 12 hours Weekend Requirement: Every Other Weekend Call Requirement: None Remote or On-site: On-site FLSA Status: Non-Exempt Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Benefits the North Way! As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits. Health & Welfare Benefit Packages 401k Retirement Match or Pension Plan, based on workgroup eligibility Generous Paid Time Off (PTO) Plans Adoption Reimbursement up to $3000 per child Child Care Discount Program with New Horizon 10% off weekly childcare tuition Education/Tuition Reimbursement 24/7 Fitness Center Access for all benefit eligible team members Commitment to Diversity, Equity & Inclusion At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. About This Position The Registration Specialist is responsible for greeting visitors/arriving customers, providing directions, and escorting customers and families to their destinations, as time permits. Concurrently the Registration Specialist is also responsible for accurately registering customers into the hospital system. Requirements Education
High school diploma or equivalent. Experience 6+ month’s clerical and/or customer service experience in a hospital, clinic or physician’s office. 1+ years’ scheduling or registration experience in a hospital, clinic, or physician’s office preferred. Strong knowledge of medical terminology. Strong problem solving and critical thinking skills. Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members. Effective planning, organizational and detail-oriented skills. Solid PC skills to include MS applications, Internet, etc. Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience. Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others. Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations. Ability to maintain quality, safety, and infection control standards. Must be able to read, write and speak effectively in English. The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. Work Group: Maple Grove Hours per two week pay period: 48 Shift: Evening/Night 8 & 12 hours Weekend Requirement: Every Other Weekend Call Requirement: None Remote or On-site: On-site FLSA Status: Non-Exempt Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health is an Equal Opportunity Employer and welcomes applications from diverse candidates.
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