Illinois Bone & Joint Institute
Float Patient Services Coordinator I MRI (Libertyville, Barrington, Gurnee, McHe
Illinois Bone & Joint Institute, Libertyville, Illinois, United States, 60092
Float Patient Services Coordinator I MRI (Libertyville, Barrington, Gurnee, McHenry)
Illinois Bone & Joint Institute
Job Type: Full‑time
Job Description
Illinois Bone & Joint Institute is excited to announce an MRI Patient Services Coordinator opportunity to join our MRI Services team as a Float for Libertyville, Gurnee, Barrington and McHenry. IBJI is looking for a professional, flexible and positive Patient Services Coordinator to join our MRI Office team, adding to a great working culture at IBJI. Candidates must have a proven track record of great customer service while adding positively to culture and TEAM work environment.
Shift requirements: rotate between Opening (6AM - 2:30PM) or Closing (11:30AM - 8PM) and work rotating Saturdays (8AM - 4PM).
What You Can Expect From Us
A positive team environment, management commitment to your success
Gain experience in front office MRI business operations
Career growth – as IBJI continues to grow, so do opportunities
Provide support for our communities with our philanthropic group – IBJI Cares
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answer general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre‑registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and referral management as required
Maintains clean and safe work environment
Other office duties as assigned
Requirements
Education: High school diploma or equivalent required
Experience: Minimum one year experience in customer service role (medical office experience preferred). EHR experience (Epic experience preferred).
Skills: Knowledge in medical terminology preferred; Ability to handle highly confidential, sensitive and non‑routine information; Familiarity with scheduling and rearranging appointments; Possess good working knowledge of Microsoft Office and Windows‑based computer applications; Insurance payer and eligibility knowledge; Must be a team player; Able to work in a fast‑paced environment and have a flexible schedule as needed; Neat professional appearance; Strong written and verbal communication skills; Results oriented with concern for appropriate process; Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Benefits We offer a competitive compensation package that includes health, life, dental and vision insurance, generous PTO accrual, 401K, profit sharing, employee assistance program, and disability coverage.
Salary $17 - $22 per hour depending on experience.
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Job Type: Full‑time
Job Description
Illinois Bone & Joint Institute is excited to announce an MRI Patient Services Coordinator opportunity to join our MRI Services team as a Float for Libertyville, Gurnee, Barrington and McHenry. IBJI is looking for a professional, flexible and positive Patient Services Coordinator to join our MRI Office team, adding to a great working culture at IBJI. Candidates must have a proven track record of great customer service while adding positively to culture and TEAM work environment.
Shift requirements: rotate between Opening (6AM - 2:30PM) or Closing (11:30AM - 8PM) and work rotating Saturdays (8AM - 4PM).
What You Can Expect From Us
A positive team environment, management commitment to your success
Gain experience in front office MRI business operations
Career growth – as IBJI continues to grow, so do opportunities
Provide support for our communities with our philanthropic group – IBJI Cares
Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answer general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre‑registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and referral management as required
Maintains clean and safe work environment
Other office duties as assigned
Requirements
Education: High school diploma or equivalent required
Experience: Minimum one year experience in customer service role (medical office experience preferred). EHR experience (Epic experience preferred).
Skills: Knowledge in medical terminology preferred; Ability to handle highly confidential, sensitive and non‑routine information; Familiarity with scheduling and rearranging appointments; Possess good working knowledge of Microsoft Office and Windows‑based computer applications; Insurance payer and eligibility knowledge; Must be a team player; Able to work in a fast‑paced environment and have a flexible schedule as needed; Neat professional appearance; Strong written and verbal communication skills; Results oriented with concern for appropriate process; Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Benefits We offer a competitive compensation package that includes health, life, dental and vision insurance, generous PTO accrual, 401K, profit sharing, employee assistance program, and disability coverage.
Salary $17 - $22 per hour depending on experience.
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