Illinois Bone & Joint Institute
Patient Services Coordinator II
Illinois Bone & Joint Institute, Park Ridge, Illinois, United States, 60068
Illinois Bone & Joint Institute (IBJI) is excited to announce a Patient Services Coordinator position with our Park Ridge Physical and Occupational Therapy team.
Overview
The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience Preparing paperwork to facilitate efficient operation and excellent customer service Answering general inquiries Appointment scheduling Phone reception, patient triage, and escalation to appropriate staff Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents Check in/out procedures Patient chart management Collection/posting of patient responsibility payments (including copays and deductibles) Insurance verification and Referral management as required Assist in training staff and mentoring new employees within department Maintains clean and safe work environment Other office duties as assigned Qualifications and Requirements
Education: High school diploma or equivalent required; Associates degree preferred (healthcare concentration field a plus) Experience: Minimum three years experience in customer service role required (medical office experience is a plus); Minimum 1 year in a patient services related role preferred EHR experience with Epic experience preferred Skills: Knowledge in medical terminology preferred; ability to handle highly confidential, sensitive and non-routine information; familiarity with scheduling and rearranging appointments; strong Microsoft Office and Windows-based computer skills; insurance payer and eligibility knowledge Must be a team player; able to work in a fast-paced environment with a flexible schedule as needed; neat, professional appearance; strong written and verbal communication; results-oriented with concern for appropriate process Willingness to attend and successfully complete ongoing training required to maintain responsibilities Benefits
A positive team environment with colleagues and managers committed to your success Gain skills in multiple areas of Administrative Operations and Patient Care Leadership Development pathways Support for communities through IBJI Cares Career growth as IBJI grows Competitive compensation package including health, life, dental, and vision insurance, generous PTO accrual, 401K, profit sharing, employee assistance program, and disability coverage Salary
$19-$24/hour based on education & experience Schedule and travel
Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays. Occasional travel to nearby clinics to assist with Front Desk Coverage. NO WEEKENDS. Salary and benefits are described for informational purposes and may vary by location and experience.
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The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. Responsibilities
Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience Preparing paperwork to facilitate efficient operation and excellent customer service Answering general inquiries Appointment scheduling Phone reception, patient triage, and escalation to appropriate staff Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents Check in/out procedures Patient chart management Collection/posting of patient responsibility payments (including copays and deductibles) Insurance verification and Referral management as required Assist in training staff and mentoring new employees within department Maintains clean and safe work environment Other office duties as assigned Qualifications and Requirements
Education: High school diploma or equivalent required; Associates degree preferred (healthcare concentration field a plus) Experience: Minimum three years experience in customer service role required (medical office experience is a plus); Minimum 1 year in a patient services related role preferred EHR experience with Epic experience preferred Skills: Knowledge in medical terminology preferred; ability to handle highly confidential, sensitive and non-routine information; familiarity with scheduling and rearranging appointments; strong Microsoft Office and Windows-based computer skills; insurance payer and eligibility knowledge Must be a team player; able to work in a fast-paced environment with a flexible schedule as needed; neat, professional appearance; strong written and verbal communication; results-oriented with concern for appropriate process Willingness to attend and successfully complete ongoing training required to maintain responsibilities Benefits
A positive team environment with colleagues and managers committed to your success Gain skills in multiple areas of Administrative Operations and Patient Care Leadership Development pathways Support for communities through IBJI Cares Career growth as IBJI grows Competitive compensation package including health, life, dental, and vision insurance, generous PTO accrual, 401K, profit sharing, employee assistance program, and disability coverage Salary
$19-$24/hour based on education & experience Schedule and travel
Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays. Occasional travel to nearby clinics to assist with Front Desk Coverage. NO WEEKENDS. Salary and benefits are described for informational purposes and may vary by location and experience.
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