Tap Growth ai
We're Hiring: Bilingual CSR (Bengali)!
We are seeking a dedicated and bilingual Customer Service Representative fluent in Bengali to provide exceptional support to our diverse customer base. This onsite position is ideal for candidates fluent in Bengaliand English who thrive in a fast‑paced customer service environment and are passionate about supporting public health programs and underserved communities.
Location:
Onsite - New York City, NY Role:
Bilingual CSR (Bengali) Schedule:
Full time - 40 hours per week
What You'll Do:
Handle inbound calls and in‑person inquiries regarding enrollment services
Assist clients with health plan selection and managed care education
Process enrollment and disenrollment forms accurately
Support mailroom and clerical tasks as needed
Maintain accurate and detailed records of consumer interactions
Escalate issues to the appropriate staff when needed
Provide
Bengali - English interpretation for non‑English‑speaking clients
Attend meetings and training sessions to stay current on program updates
Candidate Requirements:
Required:
Must be available to work onsite in New York, NY 10004
High school diploma or equivalent (college degree a plus)
Fluency in both Bengali and English (spoken and written)
Minimum 2 years of experience in customer service or human services
Typing speed of 35 WPM or higher
Strong communication, multitasking, and problem‑solving skills
Professional, dependable, and team‑oriented
Preferred:
Experience in a call center or public service environment
Familiarity with Medicaid, managed care, or other healthcare programs
Ready to make an impact?
Apply now and let's grow together!
#J-18808-Ljbffr
We are seeking a dedicated and bilingual Customer Service Representative fluent in Bengali to provide exceptional support to our diverse customer base. This onsite position is ideal for candidates fluent in Bengaliand English who thrive in a fast‑paced customer service environment and are passionate about supporting public health programs and underserved communities.
Location:
Onsite - New York City, NY Role:
Bilingual CSR (Bengali) Schedule:
Full time - 40 hours per week
What You'll Do:
Handle inbound calls and in‑person inquiries regarding enrollment services
Assist clients with health plan selection and managed care education
Process enrollment and disenrollment forms accurately
Support mailroom and clerical tasks as needed
Maintain accurate and detailed records of consumer interactions
Escalate issues to the appropriate staff when needed
Provide
Bengali - English interpretation for non‑English‑speaking clients
Attend meetings and training sessions to stay current on program updates
Candidate Requirements:
Required:
Must be available to work onsite in New York, NY 10004
High school diploma or equivalent (college degree a plus)
Fluency in both Bengali and English (spoken and written)
Minimum 2 years of experience in customer service or human services
Typing speed of 35 WPM or higher
Strong communication, multitasking, and problem‑solving skills
Professional, dependable, and team‑oriented
Preferred:
Experience in a call center or public service environment
Familiarity with Medicaid, managed care, or other healthcare programs
Ready to make an impact?
Apply now and let's grow together!
#J-18808-Ljbffr