AltaStaff
AltaStaff is a staffing agency currently looking for a
Bilingual Call Center Representative
to work with our Managed Care Client!
This position is fully in-office, candidates must be able to commute to the office in Lower Manhattan, NY
We are looking for bilingual candidates who are fluent in Spanish, Haitian Creole, Russian, Chinese, Bengali, Hindi, Urdu, or Punjabi
Pay Rate: $19 - 20/hour
Schedule : Full time schedule, 8-hour shifts within Monday - Friday, 8am - 8pm EST. Some Saturday work required
Job Responsibilities:
Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. Assesses client's health care needs and assists clients in choosing a health plan. Maintains updated knowledge of the New York Medicaid CHOICE Project. Assists clients in enrolling/disenrolling in health plans and receives and sorts enrollment/disenrollment forms. Processes enrollment/disenrollment forms. Performs managed care education and enrollment services when call volume warrants. Meets all standards established for this position as outlined in the attached performance criteria. Performs other duties as may be assigned by the Call Center Supervisor or Management. Skills/Experience:
Must be bilingual in Spanish, Haitian Creole, Russian, Chinese, Bengali, Hindi, Urdu, or Punjabi High school diploma or GED equivalent required 2+ years of customer service experience required Previous Call Center experience highly preferred 2+ years of healthcare/human service experience preferred Proficient in Microsoft Office Suite and must be able to type 35+ WPM Excellent organizational skills and attention to detail Ability to work in a fast-paced environment Ability to work independently
If you've applied and would like to view your application status, please visit: https://altastaff.zenople.com/login/ALTA
AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws
#INDLP
Bilingual Call Center Representative
to work with our Managed Care Client!
This position is fully in-office, candidates must be able to commute to the office in Lower Manhattan, NY
We are looking for bilingual candidates who are fluent in Spanish, Haitian Creole, Russian, Chinese, Bengali, Hindi, Urdu, or Punjabi
Pay Rate: $19 - 20/hour
Schedule : Full time schedule, 8-hour shifts within Monday - Friday, 8am - 8pm EST. Some Saturday work required
Job Responsibilities:
Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns. Assesses client's health care needs and assists clients in choosing a health plan. Maintains updated knowledge of the New York Medicaid CHOICE Project. Assists clients in enrolling/disenrolling in health plans and receives and sorts enrollment/disenrollment forms. Processes enrollment/disenrollment forms. Performs managed care education and enrollment services when call volume warrants. Meets all standards established for this position as outlined in the attached performance criteria. Performs other duties as may be assigned by the Call Center Supervisor or Management. Skills/Experience:
Must be bilingual in Spanish, Haitian Creole, Russian, Chinese, Bengali, Hindi, Urdu, or Punjabi High school diploma or GED equivalent required 2+ years of customer service experience required Previous Call Center experience highly preferred 2+ years of healthcare/human service experience preferred Proficient in Microsoft Office Suite and must be able to type 35+ WPM Excellent organizational skills and attention to detail Ability to work in a fast-paced environment Ability to work independently
If you've applied and would like to view your application status, please visit: https://altastaff.zenople.com/login/ALTA
AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws
#INDLP