JUSDA Supply Chain North America
Air/Ocean Freight Operations Specialist_Mandarin Fluency
JUSDA Supply Chain North America, Houston, Texas, United States, 77246
Overview
Step into a world of opportunity with JUSDA as a Specialist in Air/Ocean Freight Operations. In this role, you’ll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics. Responsibilities
Client and Order Management:
Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service. Client communications and coordination:
Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues. Operational coordination:
Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance. Collaborative Operations:
Partner with overseas branches and local teams to optimize shipment flow and meet client expectations. Reporting:
Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance. Issue resolution:
Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions. Continuous improvement:
Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality. Team Support:
Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date. Qualifications and Skills
Required: Experience:
5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise. Education:
Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred). Customer-Centric Skills:
Exceptional communication skills with a focus on relationship-building. Problem Solving:
Strong analytical skills and a proactive approach to resolving operational challenges. Technical Proficiency:
Familiar with CargoWise and MS Office Suite. Adaptability:
Capable of thriving in a fast-paced, dynamic environment. Job Details
Seniority level:
Associate Employment type:
Full-time Job function:
Supply Chain and Customer Service Industries:
Transportation, Logistics, Supply Chain and Storage Benefits
Medical insurance Vision insurance 401(k) Get notified about new Air Specialist jobs in
Houston, TX .
#J-18808-Ljbffr
Step into a world of opportunity with JUSDA as a Specialist in Air/Ocean Freight Operations. In this role, you’ll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics. Responsibilities
Client and Order Management:
Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service. Client communications and coordination:
Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues. Operational coordination:
Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance. Collaborative Operations:
Partner with overseas branches and local teams to optimize shipment flow and meet client expectations. Reporting:
Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance. Issue resolution:
Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions. Continuous improvement:
Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality. Team Support:
Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date. Qualifications and Skills
Required: Experience:
5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise. Education:
Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred). Customer-Centric Skills:
Exceptional communication skills with a focus on relationship-building. Problem Solving:
Strong analytical skills and a proactive approach to resolving operational challenges. Technical Proficiency:
Familiar with CargoWise and MS Office Suite. Adaptability:
Capable of thriving in a fast-paced, dynamic environment. Job Details
Seniority level:
Associate Employment type:
Full-time Job function:
Supply Chain and Customer Service Industries:
Transportation, Logistics, Supply Chain and Storage Benefits
Medical insurance Vision insurance 401(k) Get notified about new Air Specialist jobs in
Houston, TX .
#J-18808-Ljbffr