Oxford Collection Hotels
Oxford Suites Bellingham - Front Desk Supervisor
Oxford Collection Hotels, Bellingham, Washington, us, 98227
Oxford Suites Bellingham - Front Desk Supervisor
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Position Overview The Front Desk Supervisor is responsible for assisting the day-to-day operations of the hotel with the guidance and direction of the hotel General Manager. This position will provide leadership, training, and motivation for the front desk staff, while enforcing all company policies and procedures including sanitation and cleanliness standards.
Essential Duties & Responsibilities All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Guest Relations (50%): Assist guests with arrival and departure from the hotel, including occasional bell or valet assistance as needed, while providing positive guest experiences.
Register guests, verify registration details, and manage key control.
Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business.
Resolve customer complications and complaints by conducting thorough research and determining effective solutions, authorizing revenue allowances only after other alternatives have been offered.
Remain available to guests at all times at the front desk and coordinate with housekeeping, maintenance, and bistro staff to ensure smooth operations and guest satisfaction.
Administration (20%): Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system.
Assist in implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members.
Leadership & Supervision (20%): Serve as a role model for front desk agents and other employees; provide high level of customer service; supervise and evaluate Front Desk Agents, provide training & guidance, and resolve problems through open communication.
Review time and attendance records, assist in scheduling, monitor compliance with policies, and address discrepancies in a timely manner.
Obtain sales leads for the sales department and support other hotel functions; proactively present solutions to management for resolving problems and conflicts.
Attend daily and weekly staff meetings in the Manager's absence.
Other (10%): Work with front desk staff to ensure cleanliness and sanitation standards; adhere to attendance policies; maintain integrity and confidentiality; may participate in the driver's program or other hotel-related duties as assigned.
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
Core Skills And Values
Company Character – Supports company vision and values
Customer Service – Understands and meets the needs of customers
Decision Making – Capably makes decisions on business acumen and intuition
Detail Orientation – Is accurate with details and numbers
Professional Appearance - Presents a professional and polished look
Team Orientation – Works cooperatively with others, establishes rapport, and is organizationally sensitive
Time Management – Produces excellent results despite time restraints
Preferred Education & Experience
High School Diploma or GED preferred
1+ years of supervisory experience preferred
Hospitality / hotel work experience preferred
Job Requirements
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evenings, weekends and holidays
Reliable and consistent attendance
Physical Requirements
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift up to 50 pounds occasionally and exert up to 20 pounds of force to push, pull, carry, lift or move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally
Indoors with occasional outdoor work in various weather conditions
Must be able to climb stairs inside and outside in various weather conditions
Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.
Seniorit y level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Hospitality
Referrals increase your chances of interviewing at Oxford Collection Hotels by 2x
Sign in to set job alerts for “Front Desk Supervisor” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Position Overview The Front Desk Supervisor is responsible for assisting the day-to-day operations of the hotel with the guidance and direction of the hotel General Manager. This position will provide leadership, training, and motivation for the front desk staff, while enforcing all company policies and procedures including sanitation and cleanliness standards.
Essential Duties & Responsibilities All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
Guest Relations (50%): Assist guests with arrival and departure from the hotel, including occasional bell or valet assistance as needed, while providing positive guest experiences.
Register guests, verify registration details, and manage key control.
Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business.
Resolve customer complications and complaints by conducting thorough research and determining effective solutions, authorizing revenue allowances only after other alternatives have been offered.
Remain available to guests at all times at the front desk and coordinate with housekeeping, maintenance, and bistro staff to ensure smooth operations and guest satisfaction.
Administration (20%): Ensure accurate room inventory management, report any guest incidents to management, and maintain up-to-date availability information in the reservations system.
Assist in implementation of company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members.
Leadership & Supervision (20%): Serve as a role model for front desk agents and other employees; provide high level of customer service; supervise and evaluate Front Desk Agents, provide training & guidance, and resolve problems through open communication.
Review time and attendance records, assist in scheduling, monitor compliance with policies, and address discrepancies in a timely manner.
Obtain sales leads for the sales department and support other hotel functions; proactively present solutions to management for resolving problems and conflicts.
Attend daily and weekly staff meetings in the Manager's absence.
Other (10%): Work with front desk staff to ensure cleanliness and sanitation standards; adhere to attendance policies; maintain integrity and confidentiality; may participate in the driver's program or other hotel-related duties as assigned.
Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.
Core Skills And Values
Company Character – Supports company vision and values
Customer Service – Understands and meets the needs of customers
Decision Making – Capably makes decisions on business acumen and intuition
Detail Orientation – Is accurate with details and numbers
Professional Appearance - Presents a professional and polished look
Team Orientation – Works cooperatively with others, establishes rapport, and is organizationally sensitive
Time Management – Produces excellent results despite time restraints
Preferred Education & Experience
High School Diploma or GED preferred
1+ years of supervisory experience preferred
Hospitality / hotel work experience preferred
Job Requirements
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evenings, weekends and holidays
Reliable and consistent attendance
Physical Requirements
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift up to 50 pounds occasionally and exert up to 20 pounds of force to push, pull, carry, lift or move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally
Indoors with occasional outdoor work in various weather conditions
Must be able to climb stairs inside and outside in various weather conditions
Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
All offers are contingent on pre-employment screening.
Seniorit y level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Hospitality
Referrals increase your chances of interviewing at Oxford Collection Hotels by 2x
Sign in to set job alerts for “Front Desk Supervisor” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr