Oxford Collection Hotels
Oxford Suites Jantzen Beach - Front Office Manager
Oxford Collection Hotels, Portland, Oregon, United States, 97204
Join to apply for the
Oxford Suites Jantzen Beach - Front Office Manager
role at
Oxford Collection Hotels Base pay range $24.50/hr - $26.50/hr Overview
Oxford Collection Hotels is hiring for a Front Office Manager position. We’re looking for passionate, guest-focused individuals to join our team. If you thrive in a fast-paced, people-first environment, we’d love to meet you. What We Offer
Competitive pay and performance-based incentives Medical, dental, and vision coverage 401(k) with profit sharing Generous paid time off Exclusive discounts at our properties Ongoing training, leadership development, and career growth opportunities Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES:
All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Guest Relations (50%)
Register guests, verify registration details, and manage key control Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business Resolve customer complications and complaints by conducting thorough research and determining effective solutions Remain available to guests at all times and communicate with housekeeping, maintenance, and bistro staff Solicit guest feedback and take corrective action to solve deficiencies Ensure accurate room inventory management, report incidents, and maintain up-to-date availability in the reservations system Coordinate with departments (housekeeping, maintenance, food and beverage) to ensure smooth operations and guest satisfaction Provide a high level of customer service and ensure every aspect of guests’ stay meets expectations
Perform all tasks in compliance with applicable laws and Oxford Collection standards; maintain integrity and confidentiality; report maintenance issues as needed Administration (20%)
Supervise Front Desk Agents and supervisors; provide training and guidance Make recommendations on performance and discipline as needed Implement company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members Report guest incidents to property management; manage time and attendance records and scheduling Leadership & Supervision (20%)
Serve as a role model for clerks and other employees Obtain sales leads for the sales department and support other hotel functions as needed Train and mentor front desk staff; provide performance evaluations and resolve problems through open communication Make decisions based on experience and good judgment; adapt as needed to unusual situations Maintain integrity, confidentiality, and sensitivity when working with internal and external clients and guests Other (10%)
Work with front desk staff to meet cleanliness and sanitation standards Complete a daily activity log for shift information Adhere to attendance policies and be available for scheduled shifts May participate in drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified, or changed as no employee has any inherent right to any particular job or authority. Core Skills And Values
Company Character – Supports company vision and values Customer Service – Understands and meets the needs of customers Decision Making – Uses business acumen and good judgment Detail Orientation – Is accurate with details and numbers Professional Appearance - Presents a professional and polished look Team Orientation – Works cooperatively with others and builds rapport Time Management – Delivers results under time constraints Preferred Education & Experience
High School Diploma or GED preferred 2+ years of Manager experience preferred Hospitality / hotel work experience preferred Job Requirements
Food handler’s license and liquor server permits as required by state law (or ability to obtain) Proof of eligibility to work in the United States Reliable transportation to and from work Ability to work a flexible schedule including evenings, weekends and holidays Reliable and consistent attendance Physical Requirements
Must be able to perform grasping, manipulation, and repetitive hand/arm movements Must be able to lift 50 pounds occasionally and move objects with up to 20 pounds of force Must be able to bend, squat, climb stairs, and move on uneven surfaces occasionally Most work is indoors, but may walk outside in various weather conditions Must be able to climb stairs inside or outside in varying weather conditions Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and empower each individual and support diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitality Referrals increase your chances of interviewing at Oxford Collection Hotels by 2x Get notified about new Front Office Manager jobs in Portland, OR.
#J-18808-Ljbffr
Oxford Suites Jantzen Beach - Front Office Manager
role at
Oxford Collection Hotels Base pay range $24.50/hr - $26.50/hr Overview
Oxford Collection Hotels is hiring for a Front Office Manager position. We’re looking for passionate, guest-focused individuals to join our team. If you thrive in a fast-paced, people-first environment, we’d love to meet you. What We Offer
Competitive pay and performance-based incentives Medical, dental, and vision coverage 401(k) with profit sharing Generous paid time off Exclusive discounts at our properties Ongoing training, leadership development, and career growth opportunities Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES:
All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Guest Relations (50%)
Register guests, verify registration details, and manage key control Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business Resolve customer complications and complaints by conducting thorough research and determining effective solutions Remain available to guests at all times and communicate with housekeeping, maintenance, and bistro staff Solicit guest feedback and take corrective action to solve deficiencies Ensure accurate room inventory management, report incidents, and maintain up-to-date availability in the reservations system Coordinate with departments (housekeeping, maintenance, food and beverage) to ensure smooth operations and guest satisfaction Provide a high level of customer service and ensure every aspect of guests’ stay meets expectations
Perform all tasks in compliance with applicable laws and Oxford Collection standards; maintain integrity and confidentiality; report maintenance issues as needed Administration (20%)
Supervise Front Desk Agents and supervisors; provide training and guidance Make recommendations on performance and discipline as needed Implement company programs and supervise daily front desk operations to comply with SOPs, maximize revenues, and motivate team members Report guest incidents to property management; manage time and attendance records and scheduling Leadership & Supervision (20%)
Serve as a role model for clerks and other employees Obtain sales leads for the sales department and support other hotel functions as needed Train and mentor front desk staff; provide performance evaluations and resolve problems through open communication Make decisions based on experience and good judgment; adapt as needed to unusual situations Maintain integrity, confidentiality, and sensitivity when working with internal and external clients and guests Other (10%)
Work with front desk staff to meet cleanliness and sanitation standards Complete a daily activity log for shift information Adhere to attendance policies and be available for scheduled shifts May participate in drivers program or other hotel-related duties as assigned Additional tasks may be assigned, modified, or changed as no employee has any inherent right to any particular job or authority. Core Skills And Values
Company Character – Supports company vision and values Customer Service – Understands and meets the needs of customers Decision Making – Uses business acumen and good judgment Detail Orientation – Is accurate with details and numbers Professional Appearance - Presents a professional and polished look Team Orientation – Works cooperatively with others and builds rapport Time Management – Delivers results under time constraints Preferred Education & Experience
High School Diploma or GED preferred 2+ years of Manager experience preferred Hospitality / hotel work experience preferred Job Requirements
Food handler’s license and liquor server permits as required by state law (or ability to obtain) Proof of eligibility to work in the United States Reliable transportation to and from work Ability to work a flexible schedule including evenings, weekends and holidays Reliable and consistent attendance Physical Requirements
Must be able to perform grasping, manipulation, and repetitive hand/arm movements Must be able to lift 50 pounds occasionally and move objects with up to 20 pounds of force Must be able to bend, squat, climb stairs, and move on uneven surfaces occasionally Most work is indoors, but may walk outside in various weather conditions Must be able to climb stairs inside or outside in varying weather conditions Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and empower each individual and support diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitality Referrals increase your chances of interviewing at Oxford Collection Hotels by 2x Get notified about new Front Office Manager jobs in Portland, OR.
#J-18808-Ljbffr