Canonical
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Enterprise Customer Success Manager
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Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet a few times a year in interesting locations worldwide to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a new strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers and provide the best experience navigating Canonical's offerings. They understand customer objectives, align expectations, suggest additional services or products, and help develop collaboration roadmaps. Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs specialize in one of these segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs contribute to business support for other customers (Tech segment), including Store customers. Location:
This role is remote. What your day will look like: Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio in a specific region, identify growth opportunities or renewal risks. Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers. Advocate for customers internally and influence product roadmaps, documentation, and processes. Support customers through reactive ticket requests. Create campaigns targeting multiple customers via digital channels. What we are looking for: Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills for complex software discussions. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese a plus. Additional skills:
Experience with Salesforce, Jira, and CRMs is a plus. What we offer:
Competitive worldwide compensation, annual reviews, bonuses, and benefits including learning budgets, travel opportunities, and wellness programs. About Canonical:
A pioneering open-source tech firm, known for Ubuntu, leading the global shift to open source, with a high-performance, remote-friendly work environment. Canonical is an equal opportunity employer.
We value diversity and ensure fair consideration for all applicants. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development
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Enterprise Customer Success Manager
role at
Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. We are a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet a few times a year in interesting locations worldwide to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical . Customer success is a new strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their customers and provide the best experience navigating Canonical's offerings. They understand customer objectives, align expectations, suggest additional services or products, and help develop collaboration roadmaps. Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs specialize in one of these segments: Mass - SMEs or large businesses starting their journey with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs contribute to business support for other customers (Tech segment), including Store customers. Location:
This role is remote. What your day will look like: Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a customer portfolio in a specific region, identify growth opportunities or renewal risks. Conduct weekly customer and business reviews with cross-functional teams to identify and resolve blockers. Advocate for customers internally and influence product roadmaps, documentation, and processes. Support customers through reactive ticket requests. Create campaigns targeting multiple customers via digital channels. What we are looking for: Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills for complex software discussions. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese a plus. Additional skills:
Experience with Salesforce, Jira, and CRMs is a plus. What we offer:
Competitive worldwide compensation, annual reviews, bonuses, and benefits including learning budgets, travel opportunities, and wellness programs. About Canonical:
A pioneering open-source tech firm, known for Ubuntu, leading the global shift to open source, with a high-performance, remote-friendly work environment. Canonical is an equal opportunity employer.
We value diversity and ensure fair consideration for all applicants. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development
#J-18808-Ljbffr