GameStop
Overview
Full Time Assistant Store Manager (Store 2302) – GameStop At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using POS system; handle changes, receipts, and ensure top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their responsibilities, policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide recognition and feedback to store associates; input written feedback into Workday / HR service management system in partnership with the Store Manager.
Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, and ethical responsibilities.
Schedule store associates to follow guidelines; supervise staffing to ensure optimal guest service.
Approve payroll, manage time off, and verify pay for time worked.
Ensure store areas are clean, organized, and merchandised per guidelines; maintain working fixtures and equipment.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention; communicate any concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals; complete required administrative duties.
Perform store inventory counts and restock merchandise; ensure products are represented and organized on the sales floor.
Balance and reconcile daily transaction totals; manage closeout paperwork and banking per guidelines.
Verify shipments for discrepancies; conduct inventories and communicate findings to leadership.
Process defectives/recalls and stock pulls promptly with proper labeling and packing lists.
Maintain associate and guest safety; report injuries per guidelines.
Maintain store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all GameStop policies and procedures; follow opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Skills & Abilities
Outgoing, welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication; English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and in a team; perform tasks timely.
Meet performance expectations including attendance, safety, and respectful workplace.
Operate POS system; basic math and organizational skills.
Complete required paperwork properly; follow written or diagrammed instructions.
Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability.
Handle pressure, solve problems creatively, and maintain guest interactions.
Be reliable and trustworthy; exercise good judgment.
Able to work in a store environment for extended periods; stand/walk and lift up to 30 lbs.
Onboarding knowledge of military ranks/insignia where applicable.
Benefits and Compensation Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonus and/or other incentives may apply.
Compensation: $10.75 - $14.75
Employment Type and Seniority
Employment type: Full-time
Seniority level: Mid-Senior level
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, including expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.
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Full Time Assistant Store Manager (Store 2302) – GameStop At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using POS system; handle changes, receipts, and ensure top-notch guest service.
Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their responsibilities, policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide recognition and feedback to store associates; input written feedback into Workday / HR service management system in partnership with the Store Manager.
Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, and ethical responsibilities.
Schedule store associates to follow guidelines; supervise staffing to ensure optimal guest service.
Approve payroll, manage time off, and verify pay for time worked.
Ensure store areas are clean, organized, and merchandised per guidelines; maintain working fixtures and equipment.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention; communicate any concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals; complete required administrative duties.
Perform store inventory counts and restock merchandise; ensure products are represented and organized on the sales floor.
Balance and reconcile daily transaction totals; manage closeout paperwork and banking per guidelines.
Verify shipments for discrepancies; conduct inventories and communicate findings to leadership.
Process defectives/recalls and stock pulls promptly with proper labeling and packing lists.
Maintain associate and guest safety; report injuries per guidelines.
Maintain store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all GameStop policies and procedures; follow opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Skills & Abilities
Outgoing, welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication; English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and in a team; perform tasks timely.
Meet performance expectations including attendance, safety, and respectful workplace.
Operate POS system; basic math and organizational skills.
Complete required paperwork properly; follow written or diagrammed instructions.
Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability.
Handle pressure, solve problems creatively, and maintain guest interactions.
Be reliable and trustworthy; exercise good judgment.
Able to work in a store environment for extended periods; stand/walk and lift up to 30 lbs.
Onboarding knowledge of military ranks/insignia where applicable.
Benefits and Compensation Benefits: Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonus and/or other incentives may apply.
Compensation: $10.75 - $14.75
Employment Type and Seniority
Employment type: Full-time
Seniority level: Mid-Senior level
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer: GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, including expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.
#J-18808-Ljbffr