PayPal
Account Manager, Insurance and Healthcare
6 days ago Be among the first 25 applicants PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that make bringing money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether online or in person. PayPal offers proprietary payment solutions that enable merchants to process payments on our platform. Our beliefs guide how we conduct business: inclusion, innovation, collaboration, and wellness. By working together as one global team, we put customers at the center of everything we do. Job Description Summary
The Account Manager for Insurance & Healthcare plays a critical role in managing and growing relationships with PayPal’s strategic enterprise clients across insurers, providers, and payers. This role balances growth delivery with strict regulatory and compliance requirements (HIPAA, state/federal insurance regulations) while positioning PayPal as a trusted partner in modernizing healthcare and insurance payments. Essential Responsibilities
Identify and recommend best practices for business improvement. Lead functional projects and programs. Analyze business trends to inform decision‑making. Collaborate with internal teams to drive improvements. Monitor and report on account health and performance. Expected Qualifications
5+ years relevant experience and a Bachelor’s degree (or equivalent combination of education and experience). Additional Responsibilities And Preferred Qualifications
Responsibilities
Manage a portfolio of enterprise clients across Insurance & Healthcare, serving as a trusted advisor. Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long‑term value for merchants and PayPal. Own senior strategic relationships and conduct complex merchant account negotiations. Drive the sales cycle for new logos and pursue new business through strategic prospecting. Negotiate and manage complex commercial terms, contracts, and agreements. Drive revenue retention, upsell, and cross‑sell opportunities, consistently achieving sales quotas and exceeding KPIs. Build and maintain strategic relationships with merchants and ensure alignment with merchant goals. Anticipate future merchant needs through deep insights, fostering executive‑level alignment and long‑term partnership opportunities. Lead overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities. Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience. Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction. Drive merchant retention, including churn mitigation, renewal processes, and cross‑functional collaboration. Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands. Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals. Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal. Qualifications
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. Deep understanding of e‑commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms. Proven success managing high‑value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross‑sell efforts. Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor. Ability to collaborate across cross‑functional teams, including product, engineering, and operations, to deliver seamless customer experiences. Strong knowledge of the payments industry, competitive landscape, market trends, and merchant needs. Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. Analytical and strategic thinker with a proven ability to identify growth opportunities and address complex challenges. Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. Collaborative and adaptable, thriving in a fast‑paced dynamic environment while managing multiple priorities. Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. Benefits & Compensation
PayPal offers a competitive total compensation package that may include an annual performance bonus, equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $178,000 to $305,800.
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6 days ago Be among the first 25 applicants PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that make bringing money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether online or in person. PayPal offers proprietary payment solutions that enable merchants to process payments on our platform. Our beliefs guide how we conduct business: inclusion, innovation, collaboration, and wellness. By working together as one global team, we put customers at the center of everything we do. Job Description Summary
The Account Manager for Insurance & Healthcare plays a critical role in managing and growing relationships with PayPal’s strategic enterprise clients across insurers, providers, and payers. This role balances growth delivery with strict regulatory and compliance requirements (HIPAA, state/federal insurance regulations) while positioning PayPal as a trusted partner in modernizing healthcare and insurance payments. Essential Responsibilities
Identify and recommend best practices for business improvement. Lead functional projects and programs. Analyze business trends to inform decision‑making. Collaborate with internal teams to drive improvements. Monitor and report on account health and performance. Expected Qualifications
5+ years relevant experience and a Bachelor’s degree (or equivalent combination of education and experience). Additional Responsibilities And Preferred Qualifications
Responsibilities
Manage a portfolio of enterprise clients across Insurance & Healthcare, serving as a trusted advisor. Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long‑term value for merchants and PayPal. Own senior strategic relationships and conduct complex merchant account negotiations. Drive the sales cycle for new logos and pursue new business through strategic prospecting. Negotiate and manage complex commercial terms, contracts, and agreements. Drive revenue retention, upsell, and cross‑sell opportunities, consistently achieving sales quotas and exceeding KPIs. Build and maintain strategic relationships with merchants and ensure alignment with merchant goals. Anticipate future merchant needs through deep insights, fostering executive‑level alignment and long‑term partnership opportunities. Lead overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities. Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience. Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction. Drive merchant retention, including churn mitigation, renewal processes, and cross‑functional collaboration. Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands. Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals. Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal. Qualifications
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. Deep understanding of e‑commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms. Proven success managing high‑value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross‑sell efforts. Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor. Ability to collaborate across cross‑functional teams, including product, engineering, and operations, to deliver seamless customer experiences. Strong knowledge of the payments industry, competitive landscape, market trends, and merchant needs. Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. Analytical and strategic thinker with a proven ability to identify growth opportunities and address complex challenges. Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. Collaborative and adaptable, thriving in a fast‑paced dynamic environment while managing multiple priorities. Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. Benefits & Compensation
PayPal offers a competitive total compensation package that may include an annual performance bonus, equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $178,000 to $305,800.
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