Arch Telecom
Retail Associate Manager 18th August SOUTH PORTLAND | Running Hill Rd
Arch Telecom, South Portland, Maine, us, 04106
Overview
Retail Associate Manager 18th August SOUTH PORTLAND | Running Hill Rd at Arch Telecom. We are hosting a hiring event for all applicants on
August 19th 2025
and would love for you to attend.
Tuesday 19th August
from
10:00 AM - 5:00 PM
at
Arch Telecom
—
200 Running Hill Rd #G4, SOUTH PORTLAND ME 4106 . We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Role
Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. RAMs are brand ambassadors who create energy and excitement around our products and services, thrive in a fast-paced environment, and focus on customer needs. They build relationships with customers by educating, demonstrating and recommending device and service solutions. This role is a learning role where you will work with your team to build required skills and assist the Retail Store Manager in operational duties. What you’ll do in your role
Learn and build proficiency in customer service to deliver a best-in-class customer experience and build loyalty. Assist customers from in-store experiences, online, or through Customer Care and pick up right where they left off in their shopping journey. Demonstrate latest technology and perform side-by-side selling to provide personalized solutions including devices, service plans and IoT devices. Guide customers through their purchasing experience with thoughtful questions and clear information. Assist Retail Store Manager with daily operations and coaching. Proficiency with digital tools
to enhance interactions and onboarding, including: Present coverage and LTE quality in the customer’s neighborhood. Explain why our plans and services meet customers’ needs to stay connected and go further. Explain device and account inspection, review and troubleshooting processes. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships across channels
to: Own the customer experience and resolve issues to create a seamless environment. Identify and hand off small business leads. Develop strong peer relationships and contribute to the company’s success. Provide first-class customer experience while having a positive workplace. The Ideal Candidate Will Bring
Leadership Competitive drive with the confidence to succeed in a fast-paced sales environment Willingness to lead your team and share best practices while serving customers Operational, financial and performance management skills Excellent communication with team and customers Prior wireless sales experience What’s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when milestones are reached Opportunities for career advancement A culture of care & excellence Health benefits for full-time employees Must haves
Be at least 18 years of age High school degree or GED Ability to stand for long periods Ability to lift objects up to 25 lbs Reliable transportation Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. We welcome everyone to our team. Apply now at
www.archtelecom.net
or inquiries to
Recruiting@archtelecom.net . IND2
#J-18808-Ljbffr
Retail Associate Manager 18th August SOUTH PORTLAND | Running Hill Rd at Arch Telecom. We are hosting a hiring event for all applicants on
August 19th 2025
and would love for you to attend.
Tuesday 19th August
from
10:00 AM - 5:00 PM
at
Arch Telecom
—
200 Running Hill Rd #G4, SOUTH PORTLAND ME 4106 . We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Role
Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. RAMs are brand ambassadors who create energy and excitement around our products and services, thrive in a fast-paced environment, and focus on customer needs. They build relationships with customers by educating, demonstrating and recommending device and service solutions. This role is a learning role where you will work with your team to build required skills and assist the Retail Store Manager in operational duties. What you’ll do in your role
Learn and build proficiency in customer service to deliver a best-in-class customer experience and build loyalty. Assist customers from in-store experiences, online, or through Customer Care and pick up right where they left off in their shopping journey. Demonstrate latest technology and perform side-by-side selling to provide personalized solutions including devices, service plans and IoT devices. Guide customers through their purchasing experience with thoughtful questions and clear information. Assist Retail Store Manager with daily operations and coaching. Proficiency with digital tools
to enhance interactions and onboarding, including: Present coverage and LTE quality in the customer’s neighborhood. Explain why our plans and services meet customers’ needs to stay connected and go further. Explain device and account inspection, review and troubleshooting processes. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships across channels
to: Own the customer experience and resolve issues to create a seamless environment. Identify and hand off small business leads. Develop strong peer relationships and contribute to the company’s success. Provide first-class customer experience while having a positive workplace. The Ideal Candidate Will Bring
Leadership Competitive drive with the confidence to succeed in a fast-paced sales environment Willingness to lead your team and share best practices while serving customers Operational, financial and performance management skills Excellent communication with team and customers Prior wireless sales experience What’s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when milestones are reached Opportunities for career advancement A culture of care & excellence Health benefits for full-time employees Must haves
Be at least 18 years of age High school degree or GED Ability to stand for long periods Ability to lift objects up to 25 lbs Reliable transportation Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. We welcome everyone to our team. Apply now at
www.archtelecom.net
or inquiries to
Recruiting@archtelecom.net . IND2
#J-18808-Ljbffr