Arch Telecom
Retail Associate Manager NORTH RIDGEVILLE | Center Ridge Rd
Arch Telecom, North Ridgeville, Ohio, United States, 44039
Overview
Join to apply for the
Retail Associate Manager NORTH RIDGEVILLE | Center Ridge Rd
role at
Arch Telecom . We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Retail Associate Managers (RAM)
work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around our products and services. RAMs thrive in a fast-paced, fun environment where customer needs are their first focus. They build meaningful connections with customers by uncovering needs and educating, demonstrating and recommending device and service solutions. This role is a learning role, where you will work with your team to build required skills and assist the Retail Store Manager in all operational duties. What you'll do in your role
Learn and build proficiency in customer service , while delivering a best-in-class experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, online, through Customer Care or in-store Exploring individual needs and providing hands-on demonstrations of the latest technology Side-by-side selling to find personalized solutions beyond a device and service plan, including accessories and IoT devices Guiding customers through their purchasing experience with thoughtful questions, informative answers and expertise Assisting Retail Store Manager with daily operations and coaching Become proficient in digital tools to actively demonstrate: How our coverage stacks up in the customer’s neighborhood with a fast LTE network How plans and services enable customers to stay connected and go further How wireless is done, including device and account inspection, review and troubleshooting Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with employees across channels
to: Own the customer experience and resolve issues to create a seamless, run-around-free environment Identify and hand off small business leads Develop strong peer relationships and accountability for the company’s success Be willing to have a good time while providing first-class customer experience The Ideal Candidate Will Bring
Leadership Competitive drive and confidence to succeed in a fast-paced sales environment Willingness to lead your team, share best practices, while serving customers and resolving issues Operational, financial and performance management skills Amazing communication skills with your team and customers Prior wireless sales experience What’s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when reaching attainable milestones Opportunities for career advancement A culture of care & excellence Health benefits for full-time employees What “must haves” do you need?
Be at least 18 years of age High school degree or GED Ability to stand for long periods Ability to lift objects up to 25 lbs Reliable transportation Full-time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success. We welcome everyone to our team. YOU BE YOU! Apply Now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries Retail Referrals increase your chances of interviewing at Arch Telecom. Get notified about new Retail Associate jobs in
North Ridgeville, OH .
#J-18808-Ljbffr
Join to apply for the
Retail Associate Manager NORTH RIDGEVILLE | Center Ridge Rd
role at
Arch Telecom . We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Retail Associate Managers (RAM)
work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around our products and services. RAMs thrive in a fast-paced, fun environment where customer needs are their first focus. They build meaningful connections with customers by uncovering needs and educating, demonstrating and recommending device and service solutions. This role is a learning role, where you will work with your team to build required skills and assist the Retail Store Manager in all operational duties. What you'll do in your role
Learn and build proficiency in customer service , while delivering a best-in-class experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, online, through Customer Care or in-store Exploring individual needs and providing hands-on demonstrations of the latest technology Side-by-side selling to find personalized solutions beyond a device and service plan, including accessories and IoT devices Guiding customers through their purchasing experience with thoughtful questions, informative answers and expertise Assisting Retail Store Manager with daily operations and coaching Become proficient in digital tools to actively demonstrate: How our coverage stacks up in the customer’s neighborhood with a fast LTE network How plans and services enable customers to stay connected and go further How wireless is done, including device and account inspection, review and troubleshooting Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with employees across channels
to: Own the customer experience and resolve issues to create a seamless, run-around-free environment Identify and hand off small business leads Develop strong peer relationships and accountability for the company’s success Be willing to have a good time while providing first-class customer experience The Ideal Candidate Will Bring
Leadership Competitive drive and confidence to succeed in a fast-paced sales environment Willingness to lead your team, share best practices, while serving customers and resolving issues Operational, financial and performance management skills Amazing communication skills with your team and customers Prior wireless sales experience What’s in it for you?
Employee Stock Ownership Program (ESOP) Competitive hourly pay Bonus earnings Automatic raises when reaching attainable milestones Opportunities for career advancement A culture of care & excellence Health benefits for full-time employees What “must haves” do you need?
Be at least 18 years of age High school degree or GED Ability to stand for long periods Ability to lift objects up to 25 lbs Reliable transportation Full-time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success. We welcome everyone to our team. YOU BE YOU! Apply Now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries Retail Referrals increase your chances of interviewing at Arch Telecom. Get notified about new Retail Associate jobs in
North Ridgeville, OH .
#J-18808-Ljbffr