Navy Exchange Service Command
GUEST SERVICE REPRESENTATIVE II: NGIS
Navy Exchange Service Command, Groton, Connecticut, us, 06349
Job Description - GUEST SERVICE REPRESENTATIVE II: NGIS
GUEST SERVICE REPRESENTATIVE II: NGIS
Job Summary
Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service related office operations, and the safety, security, and privacy of all guests. Overnight shifts are regularly scheduled. Responsibilities
Maintain a welcoming manner and positive attitude, demonstrating effective communication skills and interacting professionally with guests. Assist guests with all requests in person or via telephone, including making, confirming, and cancelling room reservations, collecting payments, and presenting lodging receipts. Complete all mandatory training designated for overnight shift and fill in schedule gaps due to call-outs, no-shows, vacations, etc. Communicate with all lodging associates and chain of command concerning operations, guest issues, or situations that require immediate attention. Apply knowledge of standard operating procedures, processes, and rules governing patron eligibility. Reconcile shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times. Interact with guests, receive and resolve guest complaints, and utilize judgment and understanding of policies and procedures to better assist guests. Requirements
One year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. And one year of progressively responsible experience related to the position to be filled. Or, study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
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Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service related office operations, and the safety, security, and privacy of all guests. Overnight shifts are regularly scheduled. Responsibilities
Maintain a welcoming manner and positive attitude, demonstrating effective communication skills and interacting professionally with guests. Assist guests with all requests in person or via telephone, including making, confirming, and cancelling room reservations, collecting payments, and presenting lodging receipts. Complete all mandatory training designated for overnight shift and fill in schedule gaps due to call-outs, no-shows, vacations, etc. Communicate with all lodging associates and chain of command concerning operations, guest issues, or situations that require immediate attention. Apply knowledge of standard operating procedures, processes, and rules governing patron eligibility. Reconcile shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times. Interact with guests, receive and resolve guest complaints, and utilize judgment and understanding of policies and procedures to better assist guests. Requirements
One year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. And one year of progressively responsible experience related to the position to be filled. Or, study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
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