T-Mobile
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package provides a competitive base salary and compensation, with opportunities for stock grants, an employee stock purchase plan, a 401(k), and access to money coaching. We are UNSTOPPABLE for our employees. Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment and excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Deepen relationships and ensure customer satisfaction by recommending wireless solutions and onboarding processes that help customers self-serve and use the T-Mobile app. Complete training on the in-store experience, new skills, products, processes, systems, and resources. Review personal results, current promotions, and hub updates to be customer ready. On-board customers with nearby store teams. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. You may carry keys to kiosk cabinets, secure assets, and report lost keys or assets. Maintain customer-focus. Be friendly, engaging, and able to connect with customers, build rapport and loyalty, and exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the ability to balance customer experience and performance goals (Required) Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced environment (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $20.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and training pay is eligible. After completion, advancement to the Mobile Expert role may be eligible for an annual incentive target of $18,000/year (actual incentives vary). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Our benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, back-up care, childcare subsidies, tuition assistance, and coaching. We also offer discounts on mobile service and internet, pet insurance, and commuter benefits. For details, see the benefits page at www.t-mobilebenefits.com. Never stop growing. We support career growth and value our team members. By applying, you are committing to our values and investing in your career growth. Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment will not be tolerated. Reasonable accommodations are available for applicants with disabilities. To request accommodation, contact ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
#J-18808-Ljbffr
At T-Mobile, we invest in YOU! Our Total Rewards Package provides a competitive base salary and compensation, with opportunities for stock grants, an employee stock purchase plan, a 401(k), and access to money coaching. We are UNSTOPPABLE for our employees. Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment and excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Deepen relationships and ensure customer satisfaction by recommending wireless solutions and onboarding processes that help customers self-serve and use the T-Mobile app. Complete training on the in-store experience, new skills, products, processes, systems, and resources. Review personal results, current promotions, and hub updates to be customer ready. On-board customers with nearby store teams. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. You may carry keys to kiosk cabinets, secure assets, and report lost keys or assets. Maintain customer-focus. Be friendly, engaging, and able to connect with customers, build rapport and loyalty, and exceed expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the ability to balance customer experience and performance goals (Required) Team Building: Willingness to work with peers and store leaders, sharing best practices while serving customers (Required) Retail Sales: Competitive drive and confidence to succeed in a fast-paced environment (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $20.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and training pay is eligible. After completion, advancement to the Mobile Expert role may be eligible for an annual incentive target of $18,000/year (actual incentives vary). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Our benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, back-up care, childcare subsidies, tuition assistance, and coaching. We also offer discounts on mobile service and internet, pet insurance, and commuter benefits. For details, see the benefits page at www.t-mobilebenefits.com. Never stop growing. We support career growth and value our team members. By applying, you are committing to our values and investing in your career growth. Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment will not be tolerated. Reasonable accommodations are available for applicants with disabilities. To request accommodation, contact ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
#J-18808-Ljbffr