GameStop
Full Time Assistant Store Manager (Store 2553)
GameStop, Norfolk, Virginia, United States, 23500
Overview
Join to apply for the
Full Time Assistant Store Manager (Store 2553)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; ensure correct changes, proper bagging, receipts, and top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards loyalty). Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, address unsatisfactory performance, and ensure alignment with guest service expectations. Provide recognition and feedback to store associates; input written feedback into the Workday/HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; knowledge of company/store policies, inventory control, loss prevention, safety, financial protocol, and ethics. Schedule store associates, manage breaks and meals, supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager. Support sales, profit, and shrink goals; complete required administrative and operational duties. Perform inventory counts, stock/restock, and organize products to ensure representation and accessibility. Count, balance, and reconcile daily transactions; manage cash and bank deposits according to guidelines. Verify shipments, record discrepancies, conduct inventories, and communicate issues to management. Process defectives/recalls and stock pulls with proper labeling and packing. Maintain safety awareness; address hazards and report injuries per policy. Assist in maintaining store records/files; keep manuals up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills; English proficiency; bilingual English/Spanish preferred. Ability to thrive in a fast-paced environment and work independently or in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system; basic math and alphabetizing skills. Complete required paperwork properly; follow written or verbal instructions. Flexible scheduling, including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Handle pressure, adapt to change, and solve problems creatively. Reliable, trustworthy, and able to exercise good judgment. Ability to stand and move for extended periods; physical capability to lift up to 30 lbs and reach required heights. Job descriptions are subject to change at any time based on business needs. GameStop provides equal employment opportunities to all applicants and complies with ADA and state/local laws. Certain state-specific exceptions may apply. Compensation
$15.16 - $19.16 Employment type
Full-time Seniority level
Mid-Senior level Job function
Sales and Business Development Industries
Retail This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
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Join to apply for the
Full Time Assistant Store Manager (Store 2553)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; ensure correct changes, proper bagging, receipts, and top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards loyalty). Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, address unsatisfactory performance, and ensure alignment with guest service expectations. Provide recognition and feedback to store associates; input written feedback into the Workday/HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; knowledge of company/store policies, inventory control, loss prevention, safety, financial protocol, and ethics. Schedule store associates, manage breaks and meals, supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager. Support sales, profit, and shrink goals; complete required administrative and operational duties. Perform inventory counts, stock/restock, and organize products to ensure representation and accessibility. Count, balance, and reconcile daily transactions; manage cash and bank deposits according to guidelines. Verify shipments, record discrepancies, conduct inventories, and communicate issues to management. Process defectives/recalls and stock pulls with proper labeling and packing. Maintain safety awareness; address hazards and report injuries per policy. Assist in maintaining store records/files; keep manuals up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills; English proficiency; bilingual English/Spanish preferred. Ability to thrive in a fast-paced environment and work independently or in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system; basic math and alphabetizing skills. Complete required paperwork properly; follow written or verbal instructions. Flexible scheduling, including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Handle pressure, adapt to change, and solve problems creatively. Reliable, trustworthy, and able to exercise good judgment. Ability to stand and move for extended periods; physical capability to lift up to 30 lbs and reach required heights. Job descriptions are subject to change at any time based on business needs. GameStop provides equal employment opportunities to all applicants and complies with ADA and state/local laws. Certain state-specific exceptions may apply. Compensation
$15.16 - $19.16 Employment type
Full-time Seniority level
Mid-Senior level Job function
Sales and Business Development Industries
Retail This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
#J-18808-Ljbffr