First Financial Bank
4 days ago Be among the first 25 applicants
We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply.
Responsibilities
Handle account opening and maintenance functions as required. Manage a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow-up. Perform daily activities aligned with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies to deliver service or solutions to clients. Ensure timely client follow-up calls within the designated time frame. Maintain operational and risk management standards. Execute other duties to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financial’s Mission and Values. Adhere to all compliance and regulatory procedures. Act as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. Participate in and lead the First Financial Bank Experience by engaging in site center huddles and meetings to support sales and service activities. Meet or exceed sales, service and referral goals as set by management by effectively collaborating with the team, the District, and lines of business to meet clients’ financial needs. Provide digital assistance and service for clients establishing or needing support with the bank’s online offering. Stay informed and up to date on bank products, processes and procedures, especially those that are most complex. Minimum Knowledge, Skills, and Abilities
2-3 years client service experience in a retail environment. 2-3 years sales and service experience with a proven track record of achieving sales and service goals in a retail environment. High school diploma or GED required; Associate’s degree and/or equivalent work experience in sales preferred. Possesses strong sales skills. Knowledge and Certifications
Associate’s degree and/or equivalent work experience in sales preferred. Consumer Conversation Workshop Transaction Processing & Regulatory Understanding Consumer Banking Certification: Business Management Tool Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud Consumer Lending Certification: Loan Application and Communication Consumer Lending Certification: Regulatory, Risk, Legal & Fraud Physical Requirements
Occasionally lifts and carries up to 20 lbs. Frequently lifts and carries up to 10 lbs. Frequently sits, stands, walks and drives. Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, as well as all related bank policies and procedures, including Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements. Benefits
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Additional Information
We are an E-Verify Employer. At First Financial Bank, our mission is to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve. We are guided by core values: Doing the right thing, Teamwork, Mutual respect, Wellbeing, Excellence. Our success starts with our people. If you’re looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you’ll find your future here.
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Handle account opening and maintenance functions as required. Manage a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow-up. Perform daily activities aligned with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies to deliver service or solutions to clients. Ensure timely client follow-up calls within the designated time frame. Maintain operational and risk management standards. Execute other duties to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financial’s Mission and Values. Adhere to all compliance and regulatory procedures. Act as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. Participate in and lead the First Financial Bank Experience by engaging in site center huddles and meetings to support sales and service activities. Meet or exceed sales, service and referral goals as set by management by effectively collaborating with the team, the District, and lines of business to meet clients’ financial needs. Provide digital assistance and service for clients establishing or needing support with the bank’s online offering. Stay informed and up to date on bank products, processes and procedures, especially those that are most complex. Minimum Knowledge, Skills, and Abilities
2-3 years client service experience in a retail environment. 2-3 years sales and service experience with a proven track record of achieving sales and service goals in a retail environment. High school diploma or GED required; Associate’s degree and/or equivalent work experience in sales preferred. Possesses strong sales skills. Knowledge and Certifications
Associate’s degree and/or equivalent work experience in sales preferred. Consumer Conversation Workshop Transaction Processing & Regulatory Understanding Consumer Banking Certification: Business Management Tool Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud Consumer Lending Certification: Loan Application and Communication Consumer Lending Certification: Regulatory, Risk, Legal & Fraud Physical Requirements
Occasionally lifts and carries up to 20 lbs. Frequently lifts and carries up to 10 lbs. Frequently sits, stands, walks and drives. Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, as well as all related bank policies and procedures, including Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements. Benefits
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Additional Information
We are an E-Verify Employer. At First Financial Bank, our mission is to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve. We are guided by core values: Doing the right thing, Teamwork, Mutual respect, Wellbeing, Excellence. Our success starts with our people. If you’re looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you’ll find your future here.
#J-18808-Ljbffr