PNC
Overview
Position: Personal Banker at PNC. Location: Cary Main Branch, Cary, NC. This role is within PNC's retail banking organization and focuses on delivering the best experience for customers by leveraging PNC solutions to support financial wellbeing. Responsibilities
Acquire and deepen the branch customer base through proactive sales and service activities; manage the customer experience and identify opportunities to improve customers' financial wellbeing. Collaborate with ecosystem partners to grow customers' share of wallet and position PNC solutions to drive new revenue and loyalty. Drive proactive sales conversations through internal and outbound interactions using a defined sales process (outbound calling, service-to-sales, teller interactions, appointment setting, lobby engagement) to elevate client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions; leverage ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships. Create customer loyalty and grow customer share of wallet via a differentiated customer experience; conduct lobby engagements to connect with customers and position PNC products to meet needs; educate customers on options for managing financial transactions using technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems to drive loyalty. Support branch daily operations, ensuring tasks are completed efficiently and accurately while adhering to policies and procedures and demonstrating sound judgment to manage risk. Qualifications
Work Experience : Roles at this level typically require an Associate or equivalent degree plus related experience or product knowledge; typically 3+ years experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Education : No Degree Certifications : No Required Certification(s) Licenses : Background checks may be required as per Consumer Financial Protection Bureau regulations. Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Benefits
PNC offers a comprehensive range of benefits for eligible full-time employees, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with company match, pension and stock purchase plans, dependent care reimbursement, back-up child/elder care, educational assistance programs, wellness incentives, and paid time off (maternity/parental leave, holidays, occasional absences, vacation days). For more details on these programs, including benefits for full-time and part-time employees, please visit Your PNC Total Rewards. Disability Accommodations & EEO
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the job ID and your preferred contact method. You may also call 877-968-7762 for assistance. All information provided will be kept confidential and used only to provide needed reasonable accommodations. PNC is committed to an inclusive and accessible workplace and provides reasonable accommodations to applicants and qualified individuals with disabilities. EEO : PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to regulatory and licensing requirements as applicable.
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Position: Personal Banker at PNC. Location: Cary Main Branch, Cary, NC. This role is within PNC's retail banking organization and focuses on delivering the best experience for customers by leveraging PNC solutions to support financial wellbeing. Responsibilities
Acquire and deepen the branch customer base through proactive sales and service activities; manage the customer experience and identify opportunities to improve customers' financial wellbeing. Collaborate with ecosystem partners to grow customers' share of wallet and position PNC solutions to drive new revenue and loyalty. Drive proactive sales conversations through internal and outbound interactions using a defined sales process (outbound calling, service-to-sales, teller interactions, appointment setting, lobby engagement) to elevate client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions; leverage ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships. Create customer loyalty and grow customer share of wallet via a differentiated customer experience; conduct lobby engagements to connect with customers and position PNC products to meet needs; educate customers on options for managing financial transactions using technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems to drive loyalty. Support branch daily operations, ensuring tasks are completed efficiently and accurately while adhering to policies and procedures and demonstrating sound judgment to manage risk. Qualifications
Work Experience : Roles at this level typically require an Associate or equivalent degree plus related experience or product knowledge; typically 3+ years experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. Education : No Degree Certifications : No Required Certification(s) Licenses : Background checks may be required as per Consumer Financial Protection Bureau regulations. Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies : Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Benefits
PNC offers a comprehensive range of benefits for eligible full-time employees, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with company match, pension and stock purchase plans, dependent care reimbursement, back-up child/elder care, educational assistance programs, wellness incentives, and paid time off (maternity/parental leave, holidays, occasional absences, vacation days). For more details on these programs, including benefits for full-time and part-time employees, please visit Your PNC Total Rewards. Disability Accommodations & EEO
If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with the job ID and your preferred contact method. You may also call 877-968-7762 for assistance. All information provided will be kept confidential and used only to provide needed reasonable accommodations. PNC is committed to an inclusive and accessible workplace and provides reasonable accommodations to applicants and qualified individuals with disabilities. EEO : PNC provides equal employment opportunity regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to regulatory and licensing requirements as applicable.
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