Senior Manager, Renewals APAC - Australia/ Singapore based New Remote, Australia

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. The Global Renewals Team owns one of the most critical moments in the entire customer journey—that pivotal point where customers evaluate whether to continue their partnership with us. This team specialises in customer retention, ensuring we continue to deliver exceptional value and business outcomes that drive long-term customer success. Working in close collaboration with Sales, Channel Partners, Customer Success, and Sales Operations, the Renewals team goes beyond transaction management—they create seamless customer experiences and build lasting relationships that make renewal decisions clear and confident. What you'll do:

Hire, coach, and develop a high-performing team of 3 Renewal Managers Foster a culture of innovation, experimentation, and continuous improvement Drive team enablement programs and professional development initiatives Conduct regular 1:1s and performance reviews to ensure team success Renewals Operations Own all renewals and upgrade opportunities across the APAC region Manage team activities and ensure healthy pipeline coverage Review weekly forecasts and business outcomes with team members and sales managers Conduct win/loss analysis to iterate and improve renewal strategies Maintain rigorous data quality standards for all renewal opportunities Strategic Collaboration Partner closely with APAC Sales and Customer Success leadership to drive retention and expansion Collaborate with channel partners to ensure seamless renewal execution Contribute to global renewals strategies, programs, and playbooks Design and implement region-specific renewal playbooks tailored to APAC market dynamics Performance & Predictability Drive strategies and initiatives to improve renewal predictability, retention rates, and expansion Deliver efficient and proactive management of the customer lifecycle Establish and track key metrics (renewal rate, churn, expansion, forecast accuracy) Provide regular reporting on team performance and regional trends Preferred Qualifications:

Proven people management experience, preferably leading renewals or customer-facing teams Proven track record of driving predictable retention and expansion in a SaaS environment Experience working in the APAC region with understanding of regional market dynamics Background in B2B SaaS or technology companies Experience with Salesforce or similar CRM platforms Familiarity with customer success methodologies and frameworks Track record of implementing process improvements and driving operational efficiency Experience working in a high-growth, fast-paced environment What Success Looks Like:

Achieving or exceeding regional renewal rate targets (gross and net retention) Building and maintaining a high-performing, engaged team Delivering accurate and predictable quarterly forecasts Driving continuous improvement in renewal processes and customer experience Strong cross-functional partnerships and stakeholder satisfaction GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex, national origin, age, citizenship, marital status, mental or physical disability, genetic information, or any other basis protected by law.

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