GitLab
Senior Manager, Renewals APAC - Australia/ Singapore based
GitLab, Myrtle Point, Oregon, United States, 97458
Overview
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining whats possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
The Global Renewals Team owns one of the most critical moments in the entire customer journeyt the pivotal point where customers evaluate whether to continue their partnership with us. This team specialises in customer retention, ensuring we continue to deliver exceptional value and business outcomes that drive long-term customer success.
Working in close collaboration with Sales, Channel Partners, Customer Success, and Sales Operations, the Renewals team goes beyond transaction management9they create seamless customer experiences and build lasting relationships that make renewal decisions clear and confident. Through proactive lifecycle management, this team delivers predictable, efficient renewals that contribute directly to sustainable business growth.
Responsibilities
Team Leadership & Development
Hire, coach, and develop a high-performing team of 3 Renewal Managers
Foster a culture of innovation, experimentation, and continuous improvement
Drive team enablement programs and professional development initiatives
Conduct regular 1:1s and performance reviews to ensure team success
Renewals Operations
Own all renewals and upgrade opportunities across the APAC region
Manage team activities and ensure healthy pipeline coverage
Review weekly forecasts and business outcomes with team members and sales managers
Conduct win/loss analysis to iterate and improve renewal strategies
Maintain rigorous data quality standards for all renewal opportunities
Strategic Collaboration
Partner closely with APAC Sales and Customer Success leadership to drive retention and expansion
Collaborate with channel partners to ensure seamless renewal execution
Contribute to global renewals strategies, programs, and playbooks
Design and implement region-specific renewal playbooks tailored to APAC market dynamics
Performance & Predictability
Drive strategies and initiatives to improve renewal predictability, retention rates, and expansion
Deliver efficient and proactive management of the customer lifecycle
Establish and track key metrics (renewal rate, churn, expansion, forecast accuracy)
Provide regular reporting on team performance and regional trends
Qualifications
Proven people management experience, preferably leading renewals or customer-facing teams
Proven track record of driving predictable retention and expansion in a SaaS environment
Experience working in the APAC region with understanding of regional market dynamics
Background in B2B SaaS or technology companies
Experience with Salesforce or similar CRM platforms
Familiarity with customer success methodologies and frameworks
Track record of implementing process improvements and driving operational efficiency
Experience working in a high-growth, fast-paced environment
What Success Looks Like
Achieving or exceeding regional renewal rate targets (gross and net retention)
Building and maintaining a high-performing, engaged team
Delivering accurate and predictable quarterly forecasts
Driving continuous improvement in renewal processes and customer experience
Strong cross-functional partnerships and stakeholder satisfaction
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Hiring process
Recruiter Screen
Hiring Manager Screen
Regional Peer interview
HR BP Interview
Regional VP Interview
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you\'re excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
The Global Renewals Team owns one of the most critical moments in the entire customer journeyt the pivotal point where customers evaluate whether to continue their partnership with us. This team specialises in customer retention, ensuring we continue to deliver exceptional value and business outcomes that drive long-term customer success.
Working in close collaboration with Sales, Channel Partners, Customer Success, and Sales Operations, the Renewals team goes beyond transaction management9they create seamless customer experiences and build lasting relationships that make renewal decisions clear and confident. Through proactive lifecycle management, this team delivers predictable, efficient renewals that contribute directly to sustainable business growth.
Responsibilities
Team Leadership & Development
Hire, coach, and develop a high-performing team of 3 Renewal Managers
Foster a culture of innovation, experimentation, and continuous improvement
Drive team enablement programs and professional development initiatives
Conduct regular 1:1s and performance reviews to ensure team success
Renewals Operations
Own all renewals and upgrade opportunities across the APAC region
Manage team activities and ensure healthy pipeline coverage
Review weekly forecasts and business outcomes with team members and sales managers
Conduct win/loss analysis to iterate and improve renewal strategies
Maintain rigorous data quality standards for all renewal opportunities
Strategic Collaboration
Partner closely with APAC Sales and Customer Success leadership to drive retention and expansion
Collaborate with channel partners to ensure seamless renewal execution
Contribute to global renewals strategies, programs, and playbooks
Design and implement region-specific renewal playbooks tailored to APAC market dynamics
Performance & Predictability
Drive strategies and initiatives to improve renewal predictability, retention rates, and expansion
Deliver efficient and proactive management of the customer lifecycle
Establish and track key metrics (renewal rate, churn, expansion, forecast accuracy)
Provide regular reporting on team performance and regional trends
Qualifications
Proven people management experience, preferably leading renewals or customer-facing teams
Proven track record of driving predictable retention and expansion in a SaaS environment
Experience working in the APAC region with understanding of regional market dynamics
Background in B2B SaaS or technology companies
Experience with Salesforce or similar CRM platforms
Familiarity with customer success methodologies and frameworks
Track record of implementing process improvements and driving operational efficiency
Experience working in a high-growth, fast-paced environment
What Success Looks Like
Achieving or exceeding regional renewal rate targets (gross and net retention)
Building and maintaining a high-performing, engaged team
Delivering accurate and predictable quarterly forecasts
Driving continuous improvement in renewal processes and customer experience
Strong cross-functional partnerships and stakeholder satisfaction
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Hiring process
Recruiter Screen
Hiring Manager Screen
Regional Peer interview
HR BP Interview
Regional VP Interview
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you\'re excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
#J-18808-Ljbffr