Digital Confusion
IT Desktop Support Technician
Digital Confusion, Burlington, North Carolina, United States, 27215
Kernodle Clinic, a progressive and well-respected multi-specialty group practice with locations in Burlington, Mebane, and Elon, is seeking a
full-time IT Desktop Support Technician
to join our Information Technology Department at our Kernodle Clinic West location (1234 Huffman Mill Road, Burlington, NC 27215). This position plays a critical role in supporting clinic operations by providing field technical support, troubleshooting unique hardware/software issues, and ensuring high-quality IT service delivery. The IT Desktop Support Technician will also assist in training, installations, and ongoing customer support to maintain system efficiency and end-user satisfaction. Schedule:
Monday – Friday, 8:00 a.m. – 5:00 p.m. Qualifications Bachelor’s degree in Computer Science, Information Engineering, Information Technology, or equivalent experience in a related field Strong technical troubleshooting and problem-solving skills Excellent communication and customer service abilities Experience supporting PC hardware/software, printers, peripherals, LAN, and voice systems preferred Key Responsibilities Provide technical assistance and support to end-users, ensuring effective use of IT resources within organizational policies Resolve escalated issues from the Help Desk and assist with second-level problem resolution Track and document all service tickets using the IT ServiceNow tracking system Deploy, configure, and support hardware and software in alignment with company standards and policies Deliver user training, guidance, and support to promote awareness of IT security and acceptable use practices Maintain advanced technical skills across PC operating systems, applications, printers, peripherals, and communications equipment to provide reliable desktop and LAN/voice support Assist with installations, emergency repairs, and periodic customer check-ins to ensure continued satisfaction Job Type:
Full-time If you are a motivated IT professional who enjoys problem-solving, collaborating with others, and supporting healthcare teams in a fast-paced environment, we invite you to apply. Kernodle Clinic is an Equal Opportunity Employer.
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full-time IT Desktop Support Technician
to join our Information Technology Department at our Kernodle Clinic West location (1234 Huffman Mill Road, Burlington, NC 27215). This position plays a critical role in supporting clinic operations by providing field technical support, troubleshooting unique hardware/software issues, and ensuring high-quality IT service delivery. The IT Desktop Support Technician will also assist in training, installations, and ongoing customer support to maintain system efficiency and end-user satisfaction. Schedule:
Monday – Friday, 8:00 a.m. – 5:00 p.m. Qualifications Bachelor’s degree in Computer Science, Information Engineering, Information Technology, or equivalent experience in a related field Strong technical troubleshooting and problem-solving skills Excellent communication and customer service abilities Experience supporting PC hardware/software, printers, peripherals, LAN, and voice systems preferred Key Responsibilities Provide technical assistance and support to end-users, ensuring effective use of IT resources within organizational policies Resolve escalated issues from the Help Desk and assist with second-level problem resolution Track and document all service tickets using the IT ServiceNow tracking system Deploy, configure, and support hardware and software in alignment with company standards and policies Deliver user training, guidance, and support to promote awareness of IT security and acceptable use practices Maintain advanced technical skills across PC operating systems, applications, printers, peripherals, and communications equipment to provide reliable desktop and LAN/voice support Assist with installations, emergency repairs, and periodic customer check-ins to ensure continued satisfaction Job Type:
Full-time If you are a motivated IT professional who enjoys problem-solving, collaborating with others, and supporting healthcare teams in a fast-paced environment, we invite you to apply. Kernodle Clinic is an Equal Opportunity Employer.
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