Heritage Family Credit Union
Floating Member Service Representative II (Credit Union Teller)
Heritage Family Credit Union, Brandon, Vermont, us, 05733
Overview
Floating Member Service Representative II (Credit Union Teller) role at Heritage Family Credit Union. The position serves the Rutland region branches as needed, providing a world class member experience and support to co-workers. What You’ll Be Doing
Perform a variety of transactions and member inquiries at Rutland region branches, including Rutland- Allen Street, Rutland - West Street, Brandon, Castleton, Fair Haven, and Ludlow as needed. Service members promptly, accurately, and efficiently with a range of transactions, inquiries, and assistance. Maintain up-to-date knowledge of all credit union products; proactively identify, promote, explain, and cross-sell products and services. Why Join Us
Heritage Family Credit Union is a dynamic, member-centric organization focused on making a positive impact on members and communities. The credit union emphasizes education, integrity, and community, striving to be the preferred financial partner for the local area. Benefits
Paid time off in addition to paid federal holidays Medical, dental, and vision benefits for employees who regularly work 24+ hours per week 401k match Ongoing training opportunities 8 hours of volunteer time with an organization important to you Monthly gym membership reimbursement (up to $25) and seasonal allowances for hobby-related or local foods (up to $25) Starting salary: $20.50/hour, paid mileage and drive time, plus incentive program Essential Functions
Greet and interact with members in a friendly and professional manner, ensuring a world class member experience during every interaction. Service members promptly, accurately, and efficiently with account inquiries, updates, troubleshooting, and a range of transactions (deposits, withdrawals, loan payments, transfers, etc.). Perform services such as wire transfers, fraud disputes, and account maintenance. Balance a cash drawer at the end of each shift; research and resolve discrepancies with supervision as needed. Open new accounts with high proficiency (general memberships, share drafts, term share certificates, debit cards, etc.), verify completeness, and submit documents timely. Adhere to credit union policies and regulatory requirements (AML/BSA). Maintain knowledge of products and promote cross-sell opportunities; build relationships with area personnel and management. Open, close, and operate branch functions, including drive-up, alarms, night drop, ATM/ITM servicing, check scanning, and ensuring station cleanliness and supplies. Qualifications
Senioritiy level: Entry level Employment type: Full-time Job function: Other This role emphasizes delivering exceptional member service while performing a broad range of transactional duties and progressing in proficiency to take on greater responsibilities as a leader and role model. Note: Referrals increase your chances of interviewing at Heritage Family Credit Union.
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Floating Member Service Representative II (Credit Union Teller) role at Heritage Family Credit Union. The position serves the Rutland region branches as needed, providing a world class member experience and support to co-workers. What You’ll Be Doing
Perform a variety of transactions and member inquiries at Rutland region branches, including Rutland- Allen Street, Rutland - West Street, Brandon, Castleton, Fair Haven, and Ludlow as needed. Service members promptly, accurately, and efficiently with a range of transactions, inquiries, and assistance. Maintain up-to-date knowledge of all credit union products; proactively identify, promote, explain, and cross-sell products and services. Why Join Us
Heritage Family Credit Union is a dynamic, member-centric organization focused on making a positive impact on members and communities. The credit union emphasizes education, integrity, and community, striving to be the preferred financial partner for the local area. Benefits
Paid time off in addition to paid federal holidays Medical, dental, and vision benefits for employees who regularly work 24+ hours per week 401k match Ongoing training opportunities 8 hours of volunteer time with an organization important to you Monthly gym membership reimbursement (up to $25) and seasonal allowances for hobby-related or local foods (up to $25) Starting salary: $20.50/hour, paid mileage and drive time, plus incentive program Essential Functions
Greet and interact with members in a friendly and professional manner, ensuring a world class member experience during every interaction. Service members promptly, accurately, and efficiently with account inquiries, updates, troubleshooting, and a range of transactions (deposits, withdrawals, loan payments, transfers, etc.). Perform services such as wire transfers, fraud disputes, and account maintenance. Balance a cash drawer at the end of each shift; research and resolve discrepancies with supervision as needed. Open new accounts with high proficiency (general memberships, share drafts, term share certificates, debit cards, etc.), verify completeness, and submit documents timely. Adhere to credit union policies and regulatory requirements (AML/BSA). Maintain knowledge of products and promote cross-sell opportunities; build relationships with area personnel and management. Open, close, and operate branch functions, including drive-up, alarms, night drop, ATM/ITM servicing, check scanning, and ensuring station cleanliness and supplies. Qualifications
Senioritiy level: Entry level Employment type: Full-time Job function: Other This role emphasizes delivering exceptional member service while performing a broad range of transactional duties and progressing in proficiency to take on greater responsibilities as a leader and role model. Note: Referrals increase your chances of interviewing at Heritage Family Credit Union.
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