Gwinnett County Government
Enterprise Applications Analyst
Gwinnett County Government, New York, New York, United States
Overview
IT Systems Analyst will work closely with business users and stakeholders to understand their needs and translate them into clear technical requirements for system improvements or new solutions. This position will be responsible for setting up, testing, launching, and supporting Business Solutions applications and systems, making sure they run smoothly, securely, and with accurate data. Essential Duties
Troubleshoot and resolve complex issues across systems, applications, and integrations, partnering with vendors and IT teams to minimize downtime and keep operations running Recommend and deliver system improvements, automation, and streamlined workflows, while keeping documentation, procedures, and user guides accurate and up to date Partner with business users to gather requirements and translate them into application functionality and system specifications Analyze business applications and workflows to identify gaps, inefficiencies, and opportunities for improvement Configure, customize, and test applications to ensure they meet user and business requirements Troubleshoot and resolve application errors, integration issues, and performance problems to minimize downtime Coordinate with application vendors and IT teams on updates, patches, and new releases Develop and maintain application documentation, training materials, and user guides Monitor application performance and usage to optimize functionality and resource allocation Recommend and implement application enhancements, automation, and workflow improvements to drive efficiency and business value Provide application support and training to end users, improving adoption and effective use Ensure application security, data accuracy, and compliance with organizational policies and regulatory standards Public Speaking Duties
Conduct presentations and training sessions to educate end users on application features, updates, and best practices Communicate system changes, incidents, and solutions to stakeholders and leadership in clear, non-technical language Facilitate workshops and user forums to gather feedback, answer questions, and ensure effective application adoption Other Job Requirements/Information
This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting. This job may require on-call rotation and emergency after hours, weekends, and/or holidays. Qualifications
Bachelor's Degree in Application Support, IT Systems Support, IT Desktop Support, and IT Helpdesk, or a closely related field Three years of application development experience An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job Additional Information
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: Hiring Process, FAQs. Gwinnett County is committed to creating a diverse workforce. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
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IT Systems Analyst will work closely with business users and stakeholders to understand their needs and translate them into clear technical requirements for system improvements or new solutions. This position will be responsible for setting up, testing, launching, and supporting Business Solutions applications and systems, making sure they run smoothly, securely, and with accurate data. Essential Duties
Troubleshoot and resolve complex issues across systems, applications, and integrations, partnering with vendors and IT teams to minimize downtime and keep operations running Recommend and deliver system improvements, automation, and streamlined workflows, while keeping documentation, procedures, and user guides accurate and up to date Partner with business users to gather requirements and translate them into application functionality and system specifications Analyze business applications and workflows to identify gaps, inefficiencies, and opportunities for improvement Configure, customize, and test applications to ensure they meet user and business requirements Troubleshoot and resolve application errors, integration issues, and performance problems to minimize downtime Coordinate with application vendors and IT teams on updates, patches, and new releases Develop and maintain application documentation, training materials, and user guides Monitor application performance and usage to optimize functionality and resource allocation Recommend and implement application enhancements, automation, and workflow improvements to drive efficiency and business value Provide application support and training to end users, improving adoption and effective use Ensure application security, data accuracy, and compliance with organizational policies and regulatory standards Public Speaking Duties
Conduct presentations and training sessions to educate end users on application features, updates, and best practices Communicate system changes, incidents, and solutions to stakeholders and leadership in clear, non-technical language Facilitate workshops and user forums to gather feedback, answer questions, and ensure effective application adoption Other Job Requirements/Information
This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting. This job may require on-call rotation and emergency after hours, weekends, and/or holidays. Qualifications
Bachelor's Degree in Application Support, IT Systems Support, IT Desktop Support, and IT Helpdesk, or a closely related field Three years of application development experience An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job Additional Information
The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below: Hiring Process, FAQs. Gwinnett County is committed to creating a diverse workforce. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
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