Coach
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Temporary Support Associate
role at
Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Overview The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it demands direct attention to our brand commitment when servicing our customers. You will leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role.
Responsibilities Cash Wrap
Greeting the customer with a smile and eye contact, offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by thanking the customer and providing a reason to return
Represent Coach brand appropriately
Stockroom / Warehouse
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information
Communicate discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; include offsite/remote warehouse as applicable
Shift/organize product in the stockroom; react to sell-through and make room for new product
Manage stock levels/product ownership in back-of-house and on the sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
Sales Floor
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell-through and execute visual merchandising needs
Support sales floor activities, as directed
Communicate information about price points, features/benefits, color and stock availability to customers
Respond to customer requests confidently; partner with sales team or Store Management as needed
Uphold housekeeping standards
Competencies Our Competencies for All Employees
Courage: Provides current, direct, complete, and actionable feedback; addresses issues quickly
Creativity: Generates new and unique ideas; connects unrelated notions
Customer Focus: Meets customer expectations; builds trust and respect
Dealing with Ambiguity: Adapts to change; acts without the complete picture
Drive for Results: Consistently strives to exceed goals
Interpersonal Savvy: Builds rapport and constructive relationships
Learning on the Fly: Learns quickly; embraces change and solutions
Our Competencies for All People Managers
Strategic Agility: Anticipates future trends and creates strategic plans
Developing Direct Reports and Others: Provides development opportunities and supports growth
Building Effective Teams: Fosters team morale and collaboration
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.
Americans With Disabilities Act (ADA) Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
#J-18808-Ljbffr
Temporary Support Associate
role at
Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Overview The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it demands direct attention to our brand commitment when servicing our customers. You will leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale is essential to this role.
Responsibilities Cash Wrap
Greeting the customer with a smile and eye contact, offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add-ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by thanking the customer and providing a reason to return
Represent Coach brand appropriately
Stockroom / Warehouse
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information
Communicate discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; include offsite/remote warehouse as applicable
Shift/organize product in the stockroom; react to sell-through and make room for new product
Manage stock levels/product ownership in back-of-house and on the sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
Sales Floor
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell-through and execute visual merchandising needs
Support sales floor activities, as directed
Communicate information about price points, features/benefits, color and stock availability to customers
Respond to customer requests confidently; partner with sales team or Store Management as needed
Uphold housekeeping standards
Competencies Our Competencies for All Employees
Courage: Provides current, direct, complete, and actionable feedback; addresses issues quickly
Creativity: Generates new and unique ideas; connects unrelated notions
Customer Focus: Meets customer expectations; builds trust and respect
Dealing with Ambiguity: Adapts to change; acts without the complete picture
Drive for Results: Consistently strives to exceed goals
Interpersonal Savvy: Builds rapport and constructive relationships
Learning on the Fly: Learns quickly; embraces change and solutions
Our Competencies for All People Managers
Strategic Agility: Anticipates future trends and creates strategic plans
Developing Direct Reports and Others: Provides development opportunities and supports growth
Building Effective Teams: Fosters team morale and collaboration
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.
Americans With Disabilities Act (ADA) Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Coach at www.coach.com.
#J-18808-Ljbffr