MCI
Overview
Employer Industry: Business Process Outsourcing (BPO) Why consider this job opportunity
Incentives and rewards through daily, weekly, and monthly contests, including cash bonuses and prizes Health benefits available after 90 days of employment, with options for all employees after 30 days Paid Time Off (PTO) and paid holidays to support work-life balance Opportunities for career growth and internal promotions Comprehensive training program to enhance skills while earning a paycheck Fun, engaging work environment with a casual dress code What to Expect (Job Responsibilities)
Handle inbound and outbound calls in a courteous and professional manner Utilize training and knowledge to answer customer inquiries and upsell products and services Resolve customer issues by listening to their needs and coordinating with other departments Document and process customer orders accurately in required systems Attend meetings and training sessions to stay updated on policies and procedures What is Required (Qualifications)
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite and Windows operating system How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, or sales in a contact center environment State or Federal work experience #BusinessProcessOutsourcing #CustomerService #CareerGrowth #IncentivesAndRewards #TrainingProvided We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Business Process Outsourcing (BPO) Why consider this job opportunity
Incentives and rewards through daily, weekly, and monthly contests, including cash bonuses and prizes Health benefits available after 90 days of employment, with options for all employees after 30 days Paid Time Off (PTO) and paid holidays to support work-life balance Opportunities for career growth and internal promotions Comprehensive training program to enhance skills while earning a paycheck Fun, engaging work environment with a casual dress code What to Expect (Job Responsibilities)
Handle inbound and outbound calls in a courteous and professional manner Utilize training and knowledge to answer customer inquiries and upsell products and services Resolve customer issues by listening to their needs and coordinating with other departments Document and process customer orders accurately in required systems Attend meetings and training sessions to stay updated on policies and procedures What is Required (Qualifications)
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite and Windows operating system How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, or sales in a contact center environment State or Federal work experience #BusinessProcessOutsourcing #CustomerService #CareerGrowth #IncentivesAndRewards #TrainingProvided We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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