EMC Insurance
Employer Industry: Insurance Services
Why consider this job opportunity
Salary range up to $117,001 based on geographic location and experience
Opportunity for career advancement and growth within the organization
Work remotely anywhere in the U.S., with a preference for Central timezone
Supportive and collaborative work environment focused on innovation
Chance to make a positive impact on process enhancements and customer satisfaction
What to Expect (Job Responsibilities)
Oversee execution of Claims Help Desk and Technical Support functions to meet service excellence standards
Lead workforce planning and resource allocation to optimize unit performance
Drive resolution of complex technical issues, coordinating with cross-functional teams
Collaborate with training teams to develop and update claims help desk training materials
Manage resources to empower end-user self-service and reduce support dependency
What is Required (Qualifications)
Associate degree in business administration, computer science, or related field, or equivalent relevant experience
Minimum of six years of experience in business analysis, process improvement, service desk, or claims
Strong knowledge of computers and claims systems
Excellent organizational, written, and verbal communication skills
Previous leadership or supervisory experience
How to Stand Out (Preferred Qualifications)
Experience with JIRA and Guidewire, or certification in Guidewire
Prior experience with process management in property/casualty insurance
Customer service designations such as Accredited Customer Service Representative (ACSR)
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Salary range up to $117,001 based on geographic location and experience
Opportunity for career advancement and growth within the organization
Work remotely anywhere in the U.S., with a preference for Central timezone
Supportive and collaborative work environment focused on innovation
Chance to make a positive impact on process enhancements and customer satisfaction
What to Expect (Job Responsibilities)
Oversee execution of Claims Help Desk and Technical Support functions to meet service excellence standards
Lead workforce planning and resource allocation to optimize unit performance
Drive resolution of complex technical issues, coordinating with cross-functional teams
Collaborate with training teams to develop and update claims help desk training materials
Manage resources to empower end-user self-service and reduce support dependency
What is Required (Qualifications)
Associate degree in business administration, computer science, or related field, or equivalent relevant experience
Minimum of six years of experience in business analysis, process improvement, service desk, or claims
Strong knowledge of computers and claims systems
Excellent organizational, written, and verbal communication skills
Previous leadership or supervisory experience
How to Stand Out (Preferred Qualifications)
Experience with JIRA and Guidewire, or certification in Guidewire
Prior experience with process management in property/casualty insurance
Customer service designations such as Accredited Customer Service Representative (ACSR)
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr