Duck Creek Technologies
Senior Manager, Customer Success Manager
Duck Creek Technologies, Myrtle Point, Oregon, United States, 97458
Employer Industry: Property and Casualty Insurance Technology
Why consider this job opportunity:
Salary up to $146,400
Eligible for annual bonuses
Flexible work environment with options for remote, in-office, or hybrid schedules
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement plan
Opportunity for career advancement and mentoring within the Customer Success team
Be part of a company that values diversity, inclusion, and employee authenticity
What to Expect (Job Responsibilities):
Manage and develop relationships with 4+ medium/large OnDemand or OnPrem accounts
Collaborate with Customer Success Engineers and other teams to maximize value realization and product adoption
Conduct customer governance meetings and prepare reports to track account health and renewals
Gather customer feedback and develop actionable plans to enhance customer experience and satisfaction
Act as the primary contact for customer issues, ensuring timely resolutions and effective communication
What is Required (Qualifications):
Bachelor’s degree in Computer Science, Computer Information Sciences, or a related field; relevant work experience may substitute for education
Minimum 6+ years of functional and technical knowledge of SaaS platforms
Proven ability to maintain strong customer relationships and drive software adoption
Exceptional organizational and communication skills, with a focus on customer service
Flexibility to adapt to evolving business priorities and collaborate across teams
How to Stand Out (Preferred Qualifications):
Knowledge and experience with Duck Creek Suite and Platform
Familiarity with P&C Insurance and ChurnZero
Experience with Microsoft Azure and SQL Server
Leadership experience of at least 1 year
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity:
Salary up to $146,400
Eligible for annual bonuses
Flexible work environment with options for remote, in-office, or hybrid schedules
Comprehensive benefits package including medical, dental, vision, and 401(k) retirement plan
Opportunity for career advancement and mentoring within the Customer Success team
Be part of a company that values diversity, inclusion, and employee authenticity
What to Expect (Job Responsibilities):
Manage and develop relationships with 4+ medium/large OnDemand or OnPrem accounts
Collaborate with Customer Success Engineers and other teams to maximize value realization and product adoption
Conduct customer governance meetings and prepare reports to track account health and renewals
Gather customer feedback and develop actionable plans to enhance customer experience and satisfaction
Act as the primary contact for customer issues, ensuring timely resolutions and effective communication
What is Required (Qualifications):
Bachelor’s degree in Computer Science, Computer Information Sciences, or a related field; relevant work experience may substitute for education
Minimum 6+ years of functional and technical knowledge of SaaS platforms
Proven ability to maintain strong customer relationships and drive software adoption
Exceptional organizational and communication skills, with a focus on customer service
Flexibility to adapt to evolving business priorities and collaborate across teams
How to Stand Out (Preferred Qualifications):
Knowledge and experience with Duck Creek Suite and Platform
Familiarity with P&C Insurance and ChurnZero
Experience with Microsoft Azure and SQL Server
Leadership experience of at least 1 year
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr