T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Independence, Missouri, United States, 64053
Mobile Associate, Store-in-Store, Retail Sales
Mobile Associate, Store-in-Store, Retail Sales
role at
T-Mobile
Job Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, creating energy and excitement around our products and services. They build and deepen relationships with customers through meaningful interactions.
Job Responsibilities
Proactively engage with customers in a high-traffic retail environment, using digital tools to educate and showcase the value of T-Mobile solutions.
Leverage digital self-serve tools during customer interactions, identifying customer needs and employing solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and continuously learn to provide the best possible experience for our customers.
Passionately serve customers, building rapport and loyalty, and proactively reach out to potential customers to drive sales activity.
Build relationships with nearby leadership and teams to support the customer experience from account set up to device support.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate, balance experience and performance goals. (Required)
Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
Pay Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year.
Benefits T-Mobile offers a comprehensive benefits package including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodation Contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500 for reasonable accommodation. This channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Seniority level Entry level
Employment type Part-time
Job function Sales and Business Development
Industries Telecommunications
Location Kansas City, MO
#J-18808-Ljbffr
role at
T-Mobile
Job Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, creating energy and excitement around our products and services. They build and deepen relationships with customers through meaningful interactions.
Job Responsibilities
Proactively engage with customers in a high-traffic retail environment, using digital tools to educate and showcase the value of T-Mobile solutions.
Leverage digital self-serve tools during customer interactions, identifying customer needs and employing solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and continuously learn to provide the best possible experience for our customers.
Passionately serve customers, building rapport and loyalty, and proactively reach out to potential customers to drive sales activity.
Build relationships with nearby leadership and teams to support the customer experience from account set up to device support.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate customer advocate, balance experience and performance goals. (Required)
Team Building: Willingness to work alongside peers and store leaders, learning and sharing best practices. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
Pay Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year.
Benefits T-Mobile offers a comprehensive benefits package including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodation Contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500 for reasonable accommodation. This channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Seniority level Entry level
Employment type Part-time
Job function Sales and Business Development
Industries Telecommunications
Location Kansas City, MO
#J-18808-Ljbffr