The Fairmont Hotel
Overview
Join Our Team as a Casual Banquet Houseperson at Fairmont Olympic Hotel!
The Banquet Houseman position entails physically setting up a function room based upon the Banquet Event Order. The position involves reading a BEO and determining which equipment is needed, understanding the design of the room, determining linen requirements and paper supplies necessary to complete the banquet event. This is a front of house, guest service position requiring above average communication skills to speak properly to guests and employees.
What is in it for you
$23.65per hour + tips
Parking/Commuting Discounts
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available.Free base employee only medical insurance
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities
To be an ambassador of the hotel, in and outside the work place
Responsible for maintaining a high energy, positive, professional appearance
To provide a personal service to all the guests, fully aware and following the hotel standards and procedure
To relay accurate directions to guests/visitors on inquiries regarding washrooms, meeting rooms and or meal rooms
To assist staff member to insure they maximize their service standards
To call the supervisor or manager for advice in serious cases or if an approval is required
To be fully aware of and to report all guests' complaints and comments
To strictly respect the key handling procedures
To respect schedules, terms and deadlines as agreed with the Management
To share daily activity with the supervisor, including internal and external guest opportunities
Adhere to Fairmont Olympic Hotel service standards
To be entirely flexible and adapt to last minute request through the hotel or guests
To carry out any other reasonable duties as assigned by Management
Perform opening and/or closing duties, as per the position requires
Qualifications
Customer services experience preferred
Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
A true desire to understand and anticipate the needs of others in a fast-paced environment
Passion for guest service, strong guest service orientation and training skills required
Excellent communication and customer service skills.
Ability to work flexible schedule to include nights, weekends and holidays
Banquet or Event experience preferred
Visa Requirements ; Must be legally eligible to work in the United States.
Physical Aspects of Position
Constant standing and walking throughout shift
Frequent lifting and carrying up to 75lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Additional Information All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#J-18808-Ljbffr
The Banquet Houseman position entails physically setting up a function room based upon the Banquet Event Order. The position involves reading a BEO and determining which equipment is needed, understanding the design of the room, determining linen requirements and paper supplies necessary to complete the banquet event. This is a front of house, guest service position requiring above average communication skills to speak properly to guests and employees.
What is in it for you
$23.65per hour + tips
Parking/Commuting Discounts
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available.Free base employee only medical insurance
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Fun, elegant atmosphere with amazing colleagues!
Key Responsibilities
To be an ambassador of the hotel, in and outside the work place
Responsible for maintaining a high energy, positive, professional appearance
To provide a personal service to all the guests, fully aware and following the hotel standards and procedure
To relay accurate directions to guests/visitors on inquiries regarding washrooms, meeting rooms and or meal rooms
To assist staff member to insure they maximize their service standards
To call the supervisor or manager for advice in serious cases or if an approval is required
To be fully aware of and to report all guests' complaints and comments
To strictly respect the key handling procedures
To respect schedules, terms and deadlines as agreed with the Management
To share daily activity with the supervisor, including internal and external guest opportunities
Adhere to Fairmont Olympic Hotel service standards
To be entirely flexible and adapt to last minute request through the hotel or guests
To carry out any other reasonable duties as assigned by Management
Perform opening and/or closing duties, as per the position requires
Qualifications
Customer services experience preferred
Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
A true desire to understand and anticipate the needs of others in a fast-paced environment
Passion for guest service, strong guest service orientation and training skills required
Excellent communication and customer service skills.
Ability to work flexible schedule to include nights, weekends and holidays
Banquet or Event experience preferred
Visa Requirements ; Must be legally eligible to work in the United States.
Physical Aspects of Position
Constant standing and walking throughout shift
Frequent lifting and carrying up to 75lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Additional Information All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
#J-18808-Ljbffr