Air Comfort, Inc
Northwest Pipe Fittings is a locally owned, independent wholesale distributor with a strong reputation for exceptional service, product expertise, and a commitment to inventory management. Serving a five-state region and operating over 40 affiliated locations across eight states, the company offers a robust network and opportunities for professional growth. The Inside Sales Representative role in Rapid City, SD, is ideal for individuals who are motivated to build customer relationships, provide expert product guidance, and contribute to the success of commercial plumbing and hydronic heating projects. This position is central to supporting customers, preparing quotations, and ensuring a high level of service within a 200-mile radius of the Rapid City location.
Responsibilities
Prepare accurate customer quotations for plumbing and hydronic heating projects, including in-floor radiant heat systems and boiler-specific jobs. Read and interpret plans and specifications for job take-offs. Respond promptly to customer inquiries and quotation requests via phone, email, and written correspondence. Assist with job-related documentation, such as submittals and operation & maintenance manuals. Support other inside sales team members with job quotations as needed. Educate customers and prospects on plumbing, heating, and boiler systems. Conduct sales calls through phone, email, and occasional in-person visits. Research and recommend new products to enhance inventory offerings. Address customer service issues, track open sales orders, and follow up to ensure timely delivery and customer satisfaction. Provide backup support for outside sales and counter sales as needed. Participate in occasional travel for training and customer-facing events. Perform additional duties as assigned by the supervisor. Qualifications
High school diploma or GED required. Bachelor’s degree in Mechanical Engineering preferred. Previous sales experience in wholesale plumbing and quotations preferred. Proficiency with Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Strong teamwork, communication, and customer service skills. Professional appearance and a positive, friendly attitude. Ability to comply with company policies and procedures. Ability to sit for prolonged periods and work at a computer. Ability to lift and carry up to 50 lbs., and move heavier items with equipment as needed.
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Prepare accurate customer quotations for plumbing and hydronic heating projects, including in-floor radiant heat systems and boiler-specific jobs. Read and interpret plans and specifications for job take-offs. Respond promptly to customer inquiries and quotation requests via phone, email, and written correspondence. Assist with job-related documentation, such as submittals and operation & maintenance manuals. Support other inside sales team members with job quotations as needed. Educate customers and prospects on plumbing, heating, and boiler systems. Conduct sales calls through phone, email, and occasional in-person visits. Research and recommend new products to enhance inventory offerings. Address customer service issues, track open sales orders, and follow up to ensure timely delivery and customer satisfaction. Provide backup support for outside sales and counter sales as needed. Participate in occasional travel for training and customer-facing events. Perform additional duties as assigned by the supervisor. Qualifications
High school diploma or GED required. Bachelor’s degree in Mechanical Engineering preferred. Previous sales experience in wholesale plumbing and quotations preferred. Proficiency with Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Strong teamwork, communication, and customer service skills. Professional appearance and a positive, friendly attitude. Ability to comply with company policies and procedures. Ability to sit for prolonged periods and work at a computer. Ability to lift and carry up to 50 lbs., and move heavier items with equipment as needed.
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