H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Representing yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use your product & fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant onboarding, introduction processes & trainings and courses relevant for your role & future development
Retail Operations/Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Follow best practices for in-store OMNI Services & in-store tech services/tools
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to the role and responsibilities
Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
You should also enjoy working in a collaborative and dynamic environment
You have sales experience working in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace
We pride ourselves on being a values-driven organization guided by our 7 unique values
You'll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities
We are an inclusive company where you're encouraged to be yourself at work
You will have access to a large global talent community with opportunities for growth
We offer comprehensive benefits including health insurance, wellness programs, retirement plan, paid leave, and a community day
You can enjoy employee discounts across H&M Group brands
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $15.25 per hour
Benefits include staff discounts across H&M Group brands and eligibility for the H&M Incentive Program (HIP). H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact recruitment_support@hm.com.
Disclaimer This posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company's discretion. H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future.
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A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Representing yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
General Information
Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
Use your product & fashion knowledge to share relevant information to customers
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues
Follow all procedures, routines, and legal requirements in all areas of the store
Give & receive feedback with your colleagues to learn, develop & support each other
Participate in relevant onboarding, introduction processes & trainings and courses relevant for your role & future development
Retail Operations/Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
Operate fitting room and checkout areas according to best practice & processes
Contribute to a clean and tidy sales floor and back of house
Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
Ensure good stock levels with replenishment routines on sales floor
Follow best practices for in-store OMNI Services & in-store tech services/tools
Support with opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to the role and responsibilities
Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented
You should also enjoy working in a collaborative and dynamic environment
You have sales experience working in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You'll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace
We pride ourselves on being a values-driven organization guided by our 7 unique values
You'll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities
We are an inclusive company where you're encouraged to be yourself at work
You will have access to a large global talent community with opportunities for growth
We offer comprehensive benefits including health insurance, wellness programs, retirement plan, paid leave, and a community day
You can enjoy employee discounts across H&M Group brands
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $15.25 per hour
Benefits include staff discounts across H&M Group brands and eligibility for the H&M Incentive Program (HIP). H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application process, please contact recruitment_support@hm.com.
Disclaimer This posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company's discretion. H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future.
#J-18808-Ljbffr