H&M
Overview
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About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories & products in all areas of the store
Effectively promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything created in-store
Motivated by giving customers a great experience
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience in a dynamic, collaborative environment applicable to the role
Experience in customer service in fashion, retail or other service-related industries
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care
Operate fitting room and checkout areas according to best practices
Contribute to a clean and tidy sales floor and back of house
Support with garment presentation, execution and maintain attractive merchandise displays
Ensure good stock levels with replenishment routines on the sales floor
Maintain in-store OMNI Services & in-store tech services/tools
Support opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to the role
Benefits
We value diverse backgrounds and are committed to inclusion
Values-driven organization with 7 unique values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive environment where you’re encouraged to be yourself
Opportunity to join a global talent community with growth opportunities
Wellbeing programs, including health insurance, wellness and family support, retirement plan, paid leave, and paid time off
Employee discount at H&M Group brands
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.25 per hour
This job posting highlights the most critical responsibilities and requirements and may include additional duties at the company's discretion
H&M offers accommodations for applicants with disabilities; contact recruitment_support@hm.com for assistance
#J-18808-Ljbffr
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Responsibilities
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories & products in all areas of the store
Effectively promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
Qualifications
As a Sales Advisor, you'll be passionate about fashion and everything created in-store
Motivated by giving customers a great experience
Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
Enjoy working in a collaborative and dynamic environment
Sales experience in a dynamic, collaborative environment applicable to the role
Experience in customer service in fashion, retail or other service-related industries
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care
Operate fitting room and checkout areas according to best practices
Contribute to a clean and tidy sales floor and back of house
Support with garment presentation, execution and maintain attractive merchandise displays
Ensure good stock levels with replenishment routines on the sales floor
Maintain in-store OMNI Services & in-store tech services/tools
Support opening and closing of the store
Follow all H&S guidelines and legal requirements applicable to the role
Benefits
We value diverse backgrounds and are committed to inclusion
Values-driven organization with 7 unique values
Access to Colleague Resource Groups (CRGs) for community and networking
Inclusive environment where you’re encouraged to be yourself
Opportunity to join a global talent community with growth opportunities
Wellbeing programs, including health insurance, wellness and family support, retirement plan, paid leave, and paid time off
Employee discount at H&M Group brands
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $12.25 per hour
This job posting highlights the most critical responsibilities and requirements and may include additional duties at the company's discretion
H&M offers accommodations for applicants with disabilities; contact recruitment_support@hm.com for assistance
#J-18808-Ljbffr