Los Angeles County
PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS
Los Angeles County, Los Angeles, California, United States, 90079
Overview
PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS
TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY
FILING DATES: September 17, 2025, at 8:00 a.m. (Pacific Time). This examination will remain open until the needs of the service are met and is subject to close without prior notice.
EXAM NUMBER: b9193C-EA
The LA County Board of Supervisors recently declared a local state of emergency for homelessness. The County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
Department of Mental Health is seeking qualified candidates to fill emergency Patient Financial Services Worker vacancies related to the homelessness crisis.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
Those who successfully pass the assessment will be considered for permanent appointment to Patient Financial Services Worker.
Responsibilities
Interviews patients or their relatives and/or representatives to obtain financial and other eligibility data and assists patients in preparing, completing, and processing Medi-Cal and other healthcare program applications.
Collects data and enters patient information into the LEADER system, as well as other information systems.
Interprets provisions and requirements of the various governmental healthcare programs to provide a plan that is beneficial to the patient and the department.
Analyzes financial and eligibility data and reviews medical records to establish patient eligibility for a variety of federal, state and county healthcare programs (e.g., Medi-Cal, Ability-to-Pay Plan, Outpatient Reduced-Cost Simplified Application); completes necessary documents within time limits.
Determines patients' financial ability to reimburse the County; interviews and corresponds with patients, responsible relatives/representatives, attorneys, employers, agencies, and insurance companies to obtain, verify, or clarify information; explains County policies; may secure payments and arrange payment plans.
Reviews and evaluates deeds, life insurance policies, negotiable securities, and miscellaneous assets to determine their value; obtains assignments of insurance benefits and third party liability liens.
Determines whether patients have healthcare coverage and identifies the billable resource(s) for collection.
Identifies problem situations and refers patients to other hospital departments, agencies, or community resources when appropriate.
Reviews patients' files to pursue the collection of delinquent accounts receivable; recommends, when appropriate, temporary or permanent suspension of accounts or transfer delinquent accounts to collection services for follow-up.
Selection Requirements
Option I:
Completion of 60 semester units or 90 quarter units from an accredited college or university AND one (1) year of experience interviewing the public in connection with applications for financial assistance, credit, insurance, medical or hospital services, social security or workers' compensation.
Option II:
Two (2) years of experience as a Patient Resources Worker interviewing patients or their relatives and/or representatives to determine patients' financial resources to pay for health care services.
Option III:
One (1) year of experience in the supervision of Patient Resources Workers.
You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.
Licenses and Requirements LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS:
Physical Class II – Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENT INFORMATION:
It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application.
Examination Content Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment.
Application and Filing Information Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice.
Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens, you may submit a new application to reaffirm interest and update information.
Plan to submit your online application well in advance before the deadline as you may be required to verify your email address.
Important Notes
Applications may be rejected at any stage of the examination and selection process.
FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
Verbiage from the Class Specification, Minimum Requirements, and/or Special Requirement Information is not sufficient to demonstrate meeting requirements; such applications may be rejected as incomplete.
Department Contact:
HR Examinations Unit: 213-972-7034; Exams@dmh.lacounty.gov
ADA Coordinator:
(323) 705-4072; California Relay Services: (800) 735-2922
ARDI:
The County of Los Angeles is committed to Anti-racism, Diversity, and Inclusion efforts in recruitment, selection, and employment practices.
#J-18808-Ljbffr
TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY
FILING DATES: September 17, 2025, at 8:00 a.m. (Pacific Time). This examination will remain open until the needs of the service are met and is subject to close without prior notice.
EXAM NUMBER: b9193C-EA
The LA County Board of Supervisors recently declared a local state of emergency for homelessness. The County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
Department of Mental Health is seeking qualified candidates to fill emergency Patient Financial Services Worker vacancies related to the homelessness crisis.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
Those who successfully pass the assessment will be considered for permanent appointment to Patient Financial Services Worker.
Responsibilities
Interviews patients or their relatives and/or representatives to obtain financial and other eligibility data and assists patients in preparing, completing, and processing Medi-Cal and other healthcare program applications.
Collects data and enters patient information into the LEADER system, as well as other information systems.
Interprets provisions and requirements of the various governmental healthcare programs to provide a plan that is beneficial to the patient and the department.
Analyzes financial and eligibility data and reviews medical records to establish patient eligibility for a variety of federal, state and county healthcare programs (e.g., Medi-Cal, Ability-to-Pay Plan, Outpatient Reduced-Cost Simplified Application); completes necessary documents within time limits.
Determines patients' financial ability to reimburse the County; interviews and corresponds with patients, responsible relatives/representatives, attorneys, employers, agencies, and insurance companies to obtain, verify, or clarify information; explains County policies; may secure payments and arrange payment plans.
Reviews and evaluates deeds, life insurance policies, negotiable securities, and miscellaneous assets to determine their value; obtains assignments of insurance benefits and third party liability liens.
Determines whether patients have healthcare coverage and identifies the billable resource(s) for collection.
Identifies problem situations and refers patients to other hospital departments, agencies, or community resources when appropriate.
Reviews patients' files to pursue the collection of delinquent accounts receivable; recommends, when appropriate, temporary or permanent suspension of accounts or transfer delinquent accounts to collection services for follow-up.
Selection Requirements
Option I:
Completion of 60 semester units or 90 quarter units from an accredited college or university AND one (1) year of experience interviewing the public in connection with applications for financial assistance, credit, insurance, medical or hospital services, social security or workers' compensation.
Option II:
Two (2) years of experience as a Patient Resources Worker interviewing patients or their relatives and/or representatives to determine patients' financial resources to pay for health care services.
Option III:
One (1) year of experience in the supervision of Patient Resources Workers.
You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.
Licenses and Requirements LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS:
Physical Class II – Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENT INFORMATION:
It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application.
Examination Content Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment.
Application and Filing Information Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice.
Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens, you may submit a new application to reaffirm interest and update information.
Plan to submit your online application well in advance before the deadline as you may be required to verify your email address.
Important Notes
Applications may be rejected at any stage of the examination and selection process.
FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
Verbiage from the Class Specification, Minimum Requirements, and/or Special Requirement Information is not sufficient to demonstrate meeting requirements; such applications may be rejected as incomplete.
Department Contact:
HR Examinations Unit: 213-972-7034; Exams@dmh.lacounty.gov
ADA Coordinator:
(323) 705-4072; California Relay Services: (800) 735-2922
ARDI:
The County of Los Angeles is committed to Anti-racism, Diversity, and Inclusion efforts in recruitment, selection, and employment practices.
#J-18808-Ljbffr