State of Washington
Vehicle Services Liaison Officer (In-training)
State of Washington, Olympia, Washington, United States, 98502
Vehicle Services Liaison Officer
At the Department of Licensing (DOL) we work hard to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Overview As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
Role As the Vehicle Services Liaison Officer, you will assist our Vehicle Licensing Offices in ensuring customers receive accurate and timely documents and services. Your day will consist of providing immediate technical assistance and escalated support by analyzing and resolving complex situations over the phone and in written correspondence. You will be expected to apply sound judgment and critical thinking to provide effective solutions for customer situations that fall outside standard procedures. In this role, you will have a direct impact on our ability to fulfill our purpose of helping every Washington resident live, work, drive, and thrive.
Key Responsibilities
Troubleshoot and provide technical assistance to resolve hardware, software application, and network computer problems.
Analyze information and data to develop recommendations for DRIVES system changes to ensure accurate records and resolve customer issues.
Exercise delegated authority to waive requirements or make exceptions within the boundaries of complex title and licensing laws, rules, policies and procedures.
Monitor and review licensing transactions for accuracy and compliance.
Identify, document, and report training and compliance issues for Vehicle Licensing Offices.
Perform record corrections to maintain accurate records and ensure customers have correct documents.
What You Will Bring Four (4) years of customer service experience in vehicle and/or vessel titling and registration, or in the investigation and analysis of credit or financial conditions, or in a related field. OR One (1) year as a Vehicle Services Liaison Officer 1.
Experience must include:
Two (2) years of experience analyzing and interpreting RCWs, WACs, state and federal laws, rules, regulations, statutes, policies and procedures and applying them in relevant work experience to communicate to customers, clients, or stakeholders and/or resolve customer complaints, inquiries, and complex problems.
Additional Education Up to two (2) years of relevant education may substitute year for year for experience.
What May Set You Apart
A Bachelor's degree involving major study in Business, Public Administration, Traffic Administration, Pre-Law, Social Science, or closely allied field
AND
one (1) year of professional or customer service experience in vehicle and/or vessel titling and registration, or in the investigation and analysis of credit or financial conditions, or in a related field.
Knowledge and experience using DRIVES to process transactions and/or query records to assist customers, user interfaces, web-based applications, and retrieving/updating data from unique department database systems.
Knowledge of vehicle/vessel title and licensing processes obtained by processing transactions as a Licensing Service Representative, Vehicle Licensing Representative or a dealer title clerk.
Experience facilitating, leading, training or presenting information in large groups both in person and over the internet, using visual aids and presentation software and encouraging cooperation, solutions, integration of ideas, and information to form effective goals, objectives, and timelines.
Additional Requirements of Employment
Prior to new hire, a preemployment check including criminal record history and driver's abstract will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Monthly, quarterly, and as needed in office attendance is required at our Olympia location.
Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.
Equal Opportunity Employer The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Accommodations Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
Future Vacancy Use The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
Staff Contact For information about available accommodations, the interview process, or the position contact Nicole Walters.
How to Apply Select the Apply button at the top of this job announcement. Please attach your cover letter. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Apply You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
#J-18808-Ljbffr
Overview As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
Role As the Vehicle Services Liaison Officer, you will assist our Vehicle Licensing Offices in ensuring customers receive accurate and timely documents and services. Your day will consist of providing immediate technical assistance and escalated support by analyzing and resolving complex situations over the phone and in written correspondence. You will be expected to apply sound judgment and critical thinking to provide effective solutions for customer situations that fall outside standard procedures. In this role, you will have a direct impact on our ability to fulfill our purpose of helping every Washington resident live, work, drive, and thrive.
Key Responsibilities
Troubleshoot and provide technical assistance to resolve hardware, software application, and network computer problems.
Analyze information and data to develop recommendations for DRIVES system changes to ensure accurate records and resolve customer issues.
Exercise delegated authority to waive requirements or make exceptions within the boundaries of complex title and licensing laws, rules, policies and procedures.
Monitor and review licensing transactions for accuracy and compliance.
Identify, document, and report training and compliance issues for Vehicle Licensing Offices.
Perform record corrections to maintain accurate records and ensure customers have correct documents.
What You Will Bring Four (4) years of customer service experience in vehicle and/or vessel titling and registration, or in the investigation and analysis of credit or financial conditions, or in a related field. OR One (1) year as a Vehicle Services Liaison Officer 1.
Experience must include:
Two (2) years of experience analyzing and interpreting RCWs, WACs, state and federal laws, rules, regulations, statutes, policies and procedures and applying them in relevant work experience to communicate to customers, clients, or stakeholders and/or resolve customer complaints, inquiries, and complex problems.
Additional Education Up to two (2) years of relevant education may substitute year for year for experience.
What May Set You Apart
A Bachelor's degree involving major study in Business, Public Administration, Traffic Administration, Pre-Law, Social Science, or closely allied field
AND
one (1) year of professional or customer service experience in vehicle and/or vessel titling and registration, or in the investigation and analysis of credit or financial conditions, or in a related field.
Knowledge and experience using DRIVES to process transactions and/or query records to assist customers, user interfaces, web-based applications, and retrieving/updating data from unique department database systems.
Knowledge of vehicle/vessel title and licensing processes obtained by processing transactions as a Licensing Service Representative, Vehicle Licensing Representative or a dealer title clerk.
Experience facilitating, leading, training or presenting information in large groups both in person and over the internet, using visual aids and presentation software and encouraging cooperation, solutions, integration of ideas, and information to form effective goals, objectives, and timelines.
Additional Requirements of Employment
Prior to new hire, a preemployment check including criminal record history and driver's abstract will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Monthly, quarterly, and as needed in office attendance is required at our Olympia location.
Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.
Equal Opportunity Employer The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Accommodations Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
Future Vacancy Use The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
Staff Contact For information about available accommodations, the interview process, or the position contact Nicole Walters.
How to Apply Select the Apply button at the top of this job announcement. Please attach your cover letter. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Apply You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
#J-18808-Ljbffr