Sunnyside*
Retail Assistant Store Manager 1023 Southbridge St Worcester, MA 01610
Sunnyside*, Worcester, Massachusetts, us, 01609
MISSION STATEMENT
At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move into. JOB SUMMARY
The Sunnyside Assistant Store Manager is responsible for assisting in the management of all day-to-day operations of the dispensary in accordance with state law and Company standards. This role provides support and oversight of all dispensary staff, including talent selection, training, coaching, development, and enforcing adherence to standard operating procedures. The Assistant Store Manager should champion a strong culture that aligns with the company’s core values and mission to normalize, professionalize, and revolutionize cannabis. The Assistant Manager is responsible for inventory management, building customer loyalty, ensuring compliance with state regulations, and maintaining a safe and clean work environment. At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As an Assistant Store Manager, you will have: Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching. The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing & reporting. Skills in conflict resolution, self-discipline, critical thinking and problem solving. Skills in interviewing, talent selection and talent management of hourly team members. Experience in a dynamic role that combines problem solving, teamwork, technical skills. WHO YOU ARE You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team! You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. CORE JOB DUTIES
People Management
Develop, coach, and inspire employees to achieve individual and team goals through regular feedback including recurring performance discussions and career development planning. Assist Human Resources and leadership in managing employee relations issues. Participate in staffing and recruiting efforts. Create and communicate an effective weekly labor schedule to ensure adequate staffing while considering Sunnyside guidelines and applicable labor laws. Respond to employee questions, concerns or suggestions and communicate resource needs to management; solicit feedback and assist in implementing resolutions. Communicate regulatory changes and their implications to staff. Ensure a clean and safe environment for employees and customers. Facilitate training and onboarding of team members, including coaching on selling and cross-selling techniques. Sales & Operational Excellence
Perform store opening and closing procedures on busy shifts, including register preparation, inventory checks, and reporting. Manage and delegate daily operations while navigating operational challenges and escalations. Create and deliver accurate recaps and reports to management. Resolve escalated cash, POS or product discrepancies. Maintain accurate records of all dispensary activities including daily cash reconciliations, customer records, sales, deliveries and returns. Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and attract new patients. Ensure compliance with all company policies, procedures, state and local laws. Assist management and Compliance teams in state inspections or audits. REQUIRED EXPERIENCE, EDUCATION AND SKILLS
High School Diploma or equivalent. 2-3 years’ experience in retail management or comparable experience with teams of 5+ employees; Cannabis experience preferred. Excellent and demonstrated training experience. Excellent customer service and conflict management skills. Demonstrated ability to learn, apply and teach technical, product-related information in a professional consultative manner. Proficient in MS Office; highly proficient in MS Excel with experience in data entry and data management. Strong business acumen including excellent communication, interpersonal, and persuasive skills. A high level of integrity, personal motivation, and sense of urgency. After-hours work required. This is a non-exempt role and is eligible for overtime compensation. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). BENEFITS
Cresco Labs offers eligible employees a robust benefits package including major medical, dental and vision insurance, a 401(K) match, FSA/HSA programs, LTD/STD options, life insurance and AD&D. Eligible employees may also receive paid holidays, paid time off, discretionary bonuses, stock options, and participation in our employee discount program. Benefits eligibility may vary by role, location, or tenure. In accordance with local and state compensation laws, the compensation listed is an estimated range. Final offer details and future compensation may be determined by location, market data, skills, experience, and other factors. For questions about this please discuss with your recruiter during the interview process. Pay Range: $26 - $26 USD ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move into. JOB SUMMARY
The Sunnyside Assistant Store Manager is responsible for assisting in the management of all day-to-day operations of the dispensary in accordance with state law and Company standards. This role provides support and oversight of all dispensary staff, including talent selection, training, coaching, development, and enforcing adherence to standard operating procedures. The Assistant Store Manager should champion a strong culture that aligns with the company’s core values and mission to normalize, professionalize, and revolutionize cannabis. The Assistant Manager is responsible for inventory management, building customer loyalty, ensuring compliance with state regulations, and maintaining a safe and clean work environment. At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As an Assistant Store Manager, you will have: Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching. The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing & reporting. Skills in conflict resolution, self-discipline, critical thinking and problem solving. Skills in interviewing, talent selection and talent management of hourly team members. Experience in a dynamic role that combines problem solving, teamwork, technical skills. WHO YOU ARE You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team! You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. CORE JOB DUTIES
People Management
Develop, coach, and inspire employees to achieve individual and team goals through regular feedback including recurring performance discussions and career development planning. Assist Human Resources and leadership in managing employee relations issues. Participate in staffing and recruiting efforts. Create and communicate an effective weekly labor schedule to ensure adequate staffing while considering Sunnyside guidelines and applicable labor laws. Respond to employee questions, concerns or suggestions and communicate resource needs to management; solicit feedback and assist in implementing resolutions. Communicate regulatory changes and their implications to staff. Ensure a clean and safe environment for employees and customers. Facilitate training and onboarding of team members, including coaching on selling and cross-selling techniques. Sales & Operational Excellence
Perform store opening and closing procedures on busy shifts, including register preparation, inventory checks, and reporting. Manage and delegate daily operations while navigating operational challenges and escalations. Create and deliver accurate recaps and reports to management. Resolve escalated cash, POS or product discrepancies. Maintain accurate records of all dispensary activities including daily cash reconciliations, customer records, sales, deliveries and returns. Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and attract new patients. Ensure compliance with all company policies, procedures, state and local laws. Assist management and Compliance teams in state inspections or audits. REQUIRED EXPERIENCE, EDUCATION AND SKILLS
High School Diploma or equivalent. 2-3 years’ experience in retail management or comparable experience with teams of 5+ employees; Cannabis experience preferred. Excellent and demonstrated training experience. Excellent customer service and conflict management skills. Demonstrated ability to learn, apply and teach technical, product-related information in a professional consultative manner. Proficient in MS Office; highly proficient in MS Excel with experience in data entry and data management. Strong business acumen including excellent communication, interpersonal, and persuasive skills. A high level of integrity, personal motivation, and sense of urgency. After-hours work required. This is a non-exempt role and is eligible for overtime compensation. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). BENEFITS
Cresco Labs offers eligible employees a robust benefits package including major medical, dental and vision insurance, a 401(K) match, FSA/HSA programs, LTD/STD options, life insurance and AD&D. Eligible employees may also receive paid holidays, paid time off, discretionary bonuses, stock options, and participation in our employee discount program. Benefits eligibility may vary by role, location, or tenure. In accordance with local and state compensation laws, the compensation listed is an estimated range. Final offer details and future compensation may be determined by location, market data, skills, experience, and other factors. For questions about this please discuss with your recruiter during the interview process. Pay Range: $26 - $26 USD ADDITIONAL REQUIREMENTS
Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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