GameStop
Full Time Assistant Store Manager (Store 5178)
GameStop, Milwaukee, Wisconsin, United States, 53244
Overview
Full Time Assistant Store Manager (Store 5178) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 5178) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and circulate throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/return transactions using the POS system; handle cash accurately, place merchandise in bags, and provide receipts while ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, ensure alignment with guest service expectations, and address issues as directed. Provide recognition and feedback to store associates; document feedback in the HR system in partnership with the Store Manager. Ensure onboarding and training for associates prior to opening or closing shifts; ensure familiarity with policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Assist with scheduling adherence, breaks, and meals; supervise staffing levels to maintain guest service standards. Approve payroll, manage time off and edits, and verify compensation accuracy. Maintain store cleanliness, organization, and merchandising per guidelines; ensure equipment is in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect assets through inventory control and loss prevention; communicate concerns to the Store Manager. Support sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Balance daily transactions and close out cash in the POS system; manage bank deposits as required. Verify shipments for discrepancies, conduct inventories, and report issues to management. Process defectives/recalls and stock pulls accurately; label boxes with packing lists. Maintain safety awareness; report injuries per company guidelines. Assist in maintaining store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all company policies and the Code of Standards, Ethics & Conduct; follow opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and both independently and in a team. Meet performance expectations, including attendance, safety, and professional conduct. Operate POS system and perform basic mathematics and alphabetizing. Complete required paperwork properly and follow instructions in written or verbal form. Flexible schedule including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Be reliable, trustworthy, and able to work alone; stand and move for long periods and lift up to 30 lbs. Military base locations: understanding of ranks and insignia (where applicable). Benefits and Compensation
Benefits: Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may apply. Compensation: $10.75 - $14.75
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Full Time Assistant Store Manager (Store 5178) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 5178) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and circulate throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/return transactions using the POS system; handle cash accurately, place merchandise in bags, and provide receipts while ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, ensure alignment with guest service expectations, and address issues as directed. Provide recognition and feedback to store associates; document feedback in the HR system in partnership with the Store Manager. Ensure onboarding and training for associates prior to opening or closing shifts; ensure familiarity with policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Assist with scheduling adherence, breaks, and meals; supervise staffing levels to maintain guest service standards. Approve payroll, manage time off and edits, and verify compensation accuracy. Maintain store cleanliness, organization, and merchandising per guidelines; ensure equipment is in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect assets through inventory control and loss prevention; communicate concerns to the Store Manager. Support sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Balance daily transactions and close out cash in the POS system; manage bank deposits as required. Verify shipments for discrepancies, conduct inventories, and report issues to management. Process defectives/recalls and stock pulls accurately; label boxes with packing lists. Maintain safety awareness; report injuries per company guidelines. Assist in maintaining store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all company policies and the Code of Standards, Ethics & Conduct; follow opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and both independently and in a team. Meet performance expectations, including attendance, safety, and professional conduct. Operate POS system and perform basic mathematics and alphabetizing. Complete required paperwork properly and follow instructions in written or verbal form. Flexible schedule including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Be reliable, trustworthy, and able to work alone; stand and move for long periods and lift up to 30 lbs. Military base locations: understanding of ranks and insignia (where applicable). Benefits and Compensation
Benefits: Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Additional bonuses and incentives may apply. Compensation: $10.75 - $14.75
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