GameStop
Overview
Join to apply for the Full Time Assistant Store Manager (Store 5538) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we strive to create unforgettable experiences for our customers while shaping the future of gaming. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and a shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; circulate throughout the store to prioritize guests over tasks. Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/returns using POS systems, including making correct changes, providing a receipt, and ensuring excellent guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop’s guest benefits (e.g., new title reservations, trade-in program, Pro Rewards). Assist the Store Manager with setting guest service expectations and training store associates in company policies and procedures. Observe associate performance, provide feedback, and address unsatisfactory performance as directed, ensuring alignment with guest service expectations. Provide recognition and feedback to store associates; input written feedback into the HR system in partnership with the Store Manager. Ensure onboarding and training are completed prior to opening or closing shifts; knowledge of store policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing to maintain high levels of guest service. Approve payroll, manage paid time off, and verify compensation for time worked. Maintain store cleanliness, organization, merchandising, and proper functioning of fixtures and equipment. Fulfill Omni-Channel orders daily. Protect assets through inventory control and loss prevention; inspect packages at store closing as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete administrative duties. Perform inventory counts, restock, and ensure products are represented and organized on the sales floor. Balance and reconcile daily transactions; manage banking deposits per guidelines. Verify shipments for discrepancies and conduct inventories; report discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls accurately; label boxes and include packing lists. Maintain safety awareness; report injuries per company guidelines. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks in the absence of the Store Manager. Adhere to GameStop policies and procedures and conduct guidelines. Open and close procedures as required. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication; bilingual English/Spanish preferred. Ability to perform in a fast-paced environment and work independently or in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system and basic math; complete required paperwork properly. Flexible schedule, including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Ability to work alone and stand/move for long periods; lift up to 30 lbs as needed. Onboarding knowledge of military ranks/insignia (applies to stores on military bases). Disclaimer: GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law. Benefits: Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, health insurance, and potential bonuses or other incentives. Compensation: $14.75 - $18.75 per hour Employment type: Full-time Seniority level: Mid-Senior level Industry: Retail Job function: Sales and Business Development
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Join to apply for the Full Time Assistant Store Manager (Store 5538) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we strive to create unforgettable experiences for our customers while shaping the future of gaming. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and a shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; circulate throughout the store to prioritize guests over tasks. Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/returns using POS systems, including making correct changes, providing a receipt, and ensuring excellent guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop’s guest benefits (e.g., new title reservations, trade-in program, Pro Rewards). Assist the Store Manager with setting guest service expectations and training store associates in company policies and procedures. Observe associate performance, provide feedback, and address unsatisfactory performance as directed, ensuring alignment with guest service expectations. Provide recognition and feedback to store associates; input written feedback into the HR system in partnership with the Store Manager. Ensure onboarding and training are completed prior to opening or closing shifts; knowledge of store policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing to maintain high levels of guest service. Approve payroll, manage paid time off, and verify compensation for time worked. Maintain store cleanliness, organization, merchandising, and proper functioning of fixtures and equipment. Fulfill Omni-Channel orders daily. Protect assets through inventory control and loss prevention; inspect packages at store closing as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete administrative duties. Perform inventory counts, restock, and ensure products are represented and organized on the sales floor. Balance and reconcile daily transactions; manage banking deposits per guidelines. Verify shipments for discrepancies and conduct inventories; report discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls accurately; label boxes and include packing lists. Maintain safety awareness; report injuries per company guidelines. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks in the absence of the Store Manager. Adhere to GameStop policies and procedures and conduct guidelines. Open and close procedures as required. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication; bilingual English/Spanish preferred. Ability to perform in a fast-paced environment and work independently or in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system and basic math; complete required paperwork properly. Flexible schedule, including extended hours, nights, weekends, and some holidays (minimum 3 days/week). Ability to work alone and stand/move for long periods; lift up to 30 lbs as needed. Onboarding knowledge of military ranks/insignia (applies to stores on military bases). Disclaimer: GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable state and local law. Benefits: Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, health insurance, and potential bonuses or other incentives. Compensation: $14.75 - $18.75 per hour Employment type: Full-time Seniority level: Mid-Senior level Industry: Retail Job function: Sales and Business Development
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