Aimbridge Hospitality
Hilton Garden Inn Atlanta Midtown - Front Desk Manager OEM
Aimbridge Hospitality, Atlanta, Georgia, United States, 30383
Overview
Aimbridge Hospitality is seeking a Front Desk Manager OEM for Hilton Garden Inn Atlanta Midtown. The Front Desk Manager will lead the Front Office operations, providing attentive, friendly, and efficient service to all guests, and play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime applies and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, this role offers the opportunity to enhance guest satisfaction and operational efficiency. Key Skills / Responsibilities
Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced. Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures. Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction. Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively. Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis. Education & Experience
5+ years of progressive experience in a hotel or related field with supervisory experience 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience Proficient in Windows operating systems, spreadsheets, and word processing Effective in handling stressful, high-pressure situations while maintaining composure and objectivity Valid driver\'s license from the applicable state Benefits
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information
Find us in Midtown, less than two blocks from Georgia Tech and the Midtown MARTA station, providing Downtown access. The Georgia Aquarium and Piedmont Park are both less than two miles away. Enjoy our fitness center and outdoor pool. Our restaurant offers cooked-to-order breakfast and dinner, and our 24-hour store is stocked with snacks. Our team-oriented culture emphasizes collaboration, daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. As part of a company managing over 800 hotels worldwide, we pride ourselves on our diverse workforce and people-first approach. Our employees enjoy hotel discounts, discount programs, online training courses, management apprenticeship programs, leadership development opportunities, and more. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitality
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Aimbridge Hospitality is seeking a Front Desk Manager OEM for Hilton Garden Inn Atlanta Midtown. The Front Desk Manager will lead the Front Office operations, providing attentive, friendly, and efficient service to all guests, and play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime applies and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, this role offers the opportunity to enhance guest satisfaction and operational efficiency. Key Skills / Responsibilities
Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced. Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures. Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction. Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively. Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis. Education & Experience
5+ years of progressive experience in a hotel or related field with supervisory experience 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience Proficient in Windows operating systems, spreadsheets, and word processing Effective in handling stressful, high-pressure situations while maintaining composure and objectivity Valid driver\'s license from the applicable state Benefits
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information
Find us in Midtown, less than two blocks from Georgia Tech and the Midtown MARTA station, providing Downtown access. The Georgia Aquarium and Piedmont Park are both less than two miles away. Enjoy our fitness center and outdoor pool. Our restaurant offers cooked-to-order breakfast and dinner, and our 24-hour store is stocked with snacks. Our team-oriented culture emphasizes collaboration, daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. As part of a company managing over 800 hotels worldwide, we pride ourselves on our diverse workforce and people-first approach. Our employees enjoy hotel discounts, discount programs, online training courses, management apprenticeship programs, leadership development opportunities, and more. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitality
#J-18808-Ljbffr